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AutoStar of Sylva

(640 reviews)
Sales hours: 10:00am to 6:00pm
View all hours
Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Great experience

Just stopped by to look was not planning on making a purchase. Really wonderful staff, helped through the entire process. I feel as if we received a fair deal and prompt attention. Would recommend to others

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're happy to hear you had a great experience with Shane here in Sylva! Hope you're enjoying the new car!

Was fast with great customer service

This dealership really works with you to find what works for you best. The commitment they show is fantastic and I'd definitely recommend this place to family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thanks Jaylon! We appreciate you taking the time to leave this review about your experience here in West Asheville. Enjoy the Mustang!

Keep your word

Bought a used vehicle the day after Thanksgiving (Friday), most banks were closed but was financed. Things were complete around 5 pm. My bank was closed so had to bring my down payment in on Monday. Called Saturday morning around 11 am asking if I could buy my trade-in back. They said they would let me know. When I brought my down payment in I was told I could buy it back for what they gave me for it as soon as the title came in (since the paperwork was already signed). I called several times within the next few weeks to check on status. Was told by salesman and manager that they were still waiting on the title. Some calls were never returned. Received text from original employee I spoke to about the vehicle that the title was in just before Christmas and the manager would be in contact with me. No call through the holidays. I called after Christmas and was told the salesman or manager would call back.....they didn't. When I called back was told they were "trying to find it". They didn't call me back. The next time I called I was told it had been sold. Definitely lost a returning customer! Guess I should have stuck with the dealership I have used several times in the past.....lesson learned.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good people

I drove 2 hours expecting the typical sales guy closing a deal.The inventory was plentiful for a small lot.Everything was in great shape and clean.The sales team set aside an appointment the day before.The staff was friendly and personable.They ran my loan through a few different lenders to get the best loan.Two hours later I was driving my new car home. I even received a phone call to see how my car car has been.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much Andy! It was a pleasure working with you and finding you a great new car. We appreciate you making the long drive here to West Asheville to work with us and join the AutoStar family.

Found what we've been looking for!

Chris was very helpful in helping us to locate a vehicle with 3rd row seating that was comfortable, reliable, and affordable. His customer service was second none. I highly recommend visiting Chris at AutoStar of Canton. His manager Brandt was also very personable and very help when going through all the paper work and financing. It was overall a positive experience. 10 out 10 would do again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks! We're so glad you had a great experience here in Canton and found the perfect car with 3rd row seating! Hope you are both enjoying that Dodge Caravan

Trip was worth it

We found the SUV on Cargurus and drove over 2 hours to look at it. Loved the attitude of Chris and Brandt, they made buying a vehicle enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing AutoStar! We appreciate your business and are glad you had a great experience here in Canton. Enjoy the new car =]

They did it!

I had a great experience at this dealership. They went above and beyond to get me in the vehicle I wanted even when my OWN bank was giving me a hard time about. I would highly recommend anyone trying to get a vehicle to go here first and save yourself some time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for this review, Jesse! We do our best to make sure every customer gets the best deal we can and we're so happy we were able to find you a great car! Enjoy!

Awesome experience!

Loved this dealership and the experience I had. Had been shopping for a few months and went to auto star and found my car within a week. Very professional and very helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Madison! We're so happy we were able to finally find you the perfect car! Thanks for leaving a review =]

Looking for a car

She was very helpful and friendly with me. They worked with me on my trade to get andwe were able to get the deal done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and taking the time to leave this review for our Sylva location! We're happy we were able to get you a great deal!

2009 Ford Fusion

Prompt, friendly, helpful staff, clean car, great customer service easy to work with would recommend this staff and dealership to others. Thanks for your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave this review! We're happy to hear you had a great experience with Jesica here in Sylva!