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AutoStar of Sylva

(640 reviews)
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(640 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoStar of Sylva from DealerRater.

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Easiest car buying experience ever

We had been all over town... Asheville and Brevard included... When we finally stopped in to AutoStar of Sylva. Jesica (yes, with one S) came out and since we didn't see what I wanted on the lot offered to look up some options on the computer. After asking me a few questions about what I was looking for (a red, low mileage, all wheel drive, comfortable car big enough to pick up guests from the airport and could handle bumpy mountain roads without making me car sick, but not huge), she tapped a few keys on the computer and -bam- perfect options in my preferred price range! And with leather interior to boot! The price was under blue book by far yet she still managed to shave off a little more so I would remain more comfortably in my price range. There was a no pressure, family like vibe in the place. I enjoyed some fresh brewed coffee while she did her thing and was test driving my car brought from the Waynesville lot. The guy who drove it over gave me some great tips on how to use some of its cool features. I ended up driving home in my Red 2014 Jeep Cherokee limited with 23,000 miles on it for $22,000 including tax, tags, and whatnot. Perfect. It drives like a dream and is waaay more luxurious than I thought I could afford! Thank you, Jesica for helping me step up! What a joy. Would buy here again and again. AutoStar of Sylva rocks and Jesica is a rockstar! 🤣

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

It was great the people were very nice

Its a great place to buy a vehicle the people are very nice an helpful they will work with you any way they can to help you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Trade

Excellent deal when I purchased a clean used Grand Cherokee. Good trade in value on my old vehicle. Kaleb and Dan were very friendly, professional, and knowledgeable. Would highly recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Really good

They did an awesome job getting us this car! It was crazy looking for a car, but they made it happened!! We’re really happy with over all everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The best in Asheville

These guys are great. Alex, Mike and John are the BEST in Asheville! Pick Auto Star for your next car!! They will treat you right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Appreciative

Brandt, De-Atra, and Brooke were all so helpful and kind. They took the time to explain everything to me in detail which was much appreciated!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Outstanding Service

Jesica Palacios was wonderful to work with....very professional, no pressure, efficient. Shane did a great job getting all the paperwork together. Highly recommend Jesica, Shane and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Auto Star was a good choice for our new truck.

Auto Star was a great choice for buying our new truck. The sales staff was eager to help with any questions. There was no sales pressure during our visit. Everyone was professional and courteous. I highly recommend this dealership when it comes to buying a truck, car or suv. They carry a large selection. Check out their internet site.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent

People were very nice and friendly . Prices weren’t bad at all for the milage. I would recommend this place to find your next vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Quick and painless

Autostar was very helpful. This was the quickest and easiest vehicle purchase I’ve made this far. Staff was friendly and I love me new ride.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.