Reviews
Amazing service department
The service was excellent. The service team was great, and I got everything I expected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the review, Jacob! We are happy to hear you had a great experience in service with our team.
VENZA
it was a great experience, I was helped with my needs for my car. service was fast and on time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review, Gary!
Brian rocks.
Exceptional. Brian answered my questions and was able to quickly service my truck. Thanks a ton.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the great review, Andre!
Service Repair
Great. It was great. Very clean and wonderful service
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
very dissatisfied
I had my car detailed after getting my car back it was missing one of the cup holders from the back. I called the dealership was unable to talk to anyone and the service department they took my name and number and was going to call me back. After waiting for days with no call back I called this morning finally spoke with someone and the service department and they just told me if they don't have it... That's it! so now I'm left with a whole in my back console
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
owner
They were very helpful with getting the recall done on my vehicle with my difficult schedule
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the review, Andrew! So happy we got you back to your busy schedule in a safe vehicle quickly for you. Have a great day.
Bend Kendall Toyota
Took me three weeks to get an appointment for a simple 15,000 mile Toyota maintenance service. Way too long. Expected the shuttle service to take me home well the service was being performed. Was told that it would be a 40 to 45 minute wait for the shuttle to pick me up. The dealership does not seem to have any shuttle of its own. From what I could tell this was a contracted service which evidently is not very effective. The dealership needs to have a shorter time between scheduling a service and the actual service being performed along with a shuttle service that is readily available to waiting customers. On the positive side, it was obvious that the personnel I encountered were all trying to be very friendly.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lexus Major Service Appointment
This major service was expensive, but necessary. Our service contact - Travis - thoroughly explained the work completed. He also checked numerous after-market parts houses to find a part that allowed completion of the project in one day. We don't hesitate to take our Lexus to Kendall Toyota of Bend.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review, Mac! We appreciate your feedback and wish you a wonderful day until we see you again :)
Wow Service
Always a superb experience with this dealer I have used for 9 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your great feedback. We appreciate your business and look forward to serving you and your car again in the future. Have a great day :)
20,000 mile service
It was done faster than said, they are always friendly helpful caring,polite effecient
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to serve you and look forward to seeing you again! Thanks for sharing your experience and for the great review, Sharon.