Reviews
Nate was a great service associate.
Nate was a great service associate. The service was done in a timely manner and only what was needed or recommended was completed.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Stephanie! I'm thrilled to hear about your positive experience with Nate and our service team at Gerald Kia of Naperville. We strive to provide timely and necessary services, and it's great to know we met your expectations. We look forward to seeing you again for your future automotive needs! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
This is my 3rd car from Gerald and I have always been
This is my 3rd car from Gerald and I have always been happy with everyone I've come in contact with as well as the service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Kim! I truly appreciate your loyalty and am thrilled to hear that you've had a great experience with your last three cars from Gerald Kia of Naperville. Our team is dedicated to providing excellent service, and it's wonderful to know we've met your expectations. We look forward to seeing you again for your next vehicle! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Fast efficient service.
Fast efficient service. Great explanation of the problem and the reason to take the measures suggested to repair it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Anthony! We’re glad to hear that you experienced fast and efficient service at Gerald Kia of Naperville, and that our team was able to clearly explain the repairs needed. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
I was having an issue with my Telluride and the
I was having an issue with my Telluride and the dealership I normally go to was not giving me the service I needed. I called Gerald and spoke with Nate and he did everything he could to turn it around for me. I am so happy with how everything worked out and happy to have my car back and working properly!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Olivia! We appreciate your kind words and are thrilled to hear that Nate was able to assist you with your Telluride. At Gerald Kia of Naperville, we strive to provide the best service possible, and it’s wonderful to know we could turn things around for you. Enjoy your well-functioning car, and we look forward to serving you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
They provided a nice space to wait while my car was
They provided a nice space to wait while my car was getting serviced and the service was efficient and thorough
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Jeanise! We're glad to hear you enjoyed the waiting area and found our service efficient and thorough. At Gerald Kia of Naperville, we strive to create a comfortable experience while taking care of your vehicle. We look forward to welcoming you back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Excellent response to questions regarding recommended
Excellent response to questions regarding recommended services;helpful response to one issue in question;very timely and courteous communication. Overall very pleasant.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Karen! I'm thrilled to hear that you had an excellent experience with our team, and that you found our responses timely and helpful. At Gerald Kia of Naperville, we strive to provide pleasant and courteous service to all our customers. We look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Servíce person who checked me in was very nice and
Servíce person who checked me in was very nice and efficient. He gave me an estimated time for my service appointment and it was done in that timeframe
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Cathy! We're delighted to hear that our service team provided you with an efficient experience and met the estimated time for your appointment. At Gerald Kia of Naperville, we strive to deliver top-notch service to all our customers. We appreciate your feedback and hope to see you again for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Everything was professional.
Everything was professional. Service advisor was great and even took the time to personally wipe sticker residue off the back of my vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Matt! We're thrilled to hear that you had a professional experience at Gerald Kia of Naperville and that our service advisor went the extra mile for you. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
No pressure to buy, Robert Sammy was awesome to work
No pressure to buy, Robert Sammy was awesome to work with, he worked with myself, my daughter and my husband. Understood what we were looking for assisted us in every way, answered every question, patient, and made the car buying process a great experience from start to finish.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, James! We're thrilled to hear that you had a great experience at Gerald Kia of Naperville and that Robert was able to assist you, your daughter, and your husband as well. Our team strives to make the car buying process enjoyable, and it's great to know that we met your expectations. We look forward to welcoming you back for your next visit! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville
Siempre han sido muy amable y responssble y con muy
Siempre han sido muy amable y responssble y con muy buenas actitudes el Sr Huizar me atendido super bien, muchas por sus servicios
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gracias por su reseña, Cruz. Nos alegra saber que ha tenido una experiencia positiva con nosotros en Gerald Kia de Naperville. Agradecemos sus amables palabras hacia el Sr. Huizar y valoramos su reconocimiento a nuestro servicio. Esperamos volver a atenderle en su próxima visita. ¡Que tenga un excelente día! Sincerely, Anthony Triner General Manager Gerald Kia of Naperville