Reviews
Great customer service
This is the 2nd car I have purchased through John Smith. He makes the experience fun, easy, and is a pleasure to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review, Keith. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! We will share your comments with John and we look forward to working with you again down the road. Take care! Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
GERALD KIA ROCKS
Service MGR., Dave was very personable & professional in scheduling my service, KIA "recall/repair" issues & extremely expidient in dealing with FORD re:my service agreement. Dave was helpful in recommending which of the 4 uncovered services, I should get now & which could wait. I was also pleasant surprised to get a new Nissan optima as a loner car while repairs were done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us your positive review, Ethel. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. I will definitely share your comments with Dave and if there is anything more that we can do please come back and see us again. Take care! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Knowledgeable staff
Brought my car in for Service and technicians were very knowledgeable. Knew from my description Of the sounds I was hearing what the problem was and took Care of it quickly. Staff is very good with knowing who is who when giving information on the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, Tiffanie! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Excellent people, excellent service
This is hands down the best dealership I've ever been to. The people are awesome and don't make you feel like you're in a corporate institution. I love going here!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Concetta, we appreciate you for letting others know about your experience at Gerald Kia Naperville. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Great Frist Service Experience at Kia
First intro to Kia service as we just bought a used Sportage I was very pleased with the entire service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robert, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We look forward to seeing you again. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Thank Gerald Kia
I arrived to have my oil changed, as well as a couple of other services, and was told that it would be 1.5 hours. I needed to go the the DMG building, about 1/2 mile away. Steve summoned one of the porters to give me a ride, and when I was finished, I walked back to Gerald Kia-thanks for helping me make the most of my time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Donna. We're glad you had a pleasant service appointment, and we hope to see you next time! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
stress free purchase
Friendly people, no pressure, and just an overall good experience. Buying a car is a huge purchase for me, and they made it comparable to buying a pair of shoes. Stress free all the way through.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this 5 star review and congratulations on your new car, Matthew! We really appreciate you leaving us your input. We are very pleased to hear that our staff could make your car shopping experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Great Service
Great people to work a deal with. Nice location. Very clean. They were able to start the deal online a d finish at the location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback and congratulations on your purchase, Lori. It's fantastic to know that we were able to make your car purchase experience a positive one. We look forward to working with you or anyone you might send our way in the future. Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Great service at Gerald Kia Naperville
Gerald Kia has knowledgeable and courteous service managers who explain the service to be performed, a nice, comfortable waiting area and speedy service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Diana. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Great Service!
Dave made sure to explain everything to me in detail about my repairs and made sure he explained the price. He also made sure I got a loaner vehicle as quickly as possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this great review, Talia! Dave is truly an exceptional employee and we appreciate him for providing great service to you. We look forward to assisting you again down the road! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com