Reviews
SERVICE IS ALWAYS GREAT HERE
Always courteous, helpful and thorough and accommodating. Also, enjoy the great waiting room to help pass the time. My experiences have ALWAYS been very good here......ever since I purchased my vehicle in August 2008.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Donna. Glad to hear that you are happy with the service we offer here at Gerald Kia of Naperville. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Great, but very expensive
Good service, knowledgable on repairs, but very very expensive. $120 for a full synthetic oil change and tire rotation... Would recommend but would forewarn on price.
- Customer service 5.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind and honest review of our dealership, Cody. We always appreciate any feedback. It was a pleasure to do business with you and we hope to see you again in the future! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
2017 KIA Sorento
Quentin was very easy to work with and very accommodating. The dealership was able to locate the car we were looking for with all of the extras we wanted. The negotiating process went well and they almost met the price I was hoping to pay. All in all, I would recommend "Q" and the dealership to friends.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your purchase, Neil. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Quentin was so positive. We hope you enjoy your new car for a long time to come. It was truly a pleasure working with you. Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Excellent Salesmanship and attention to detail...
My Salesman, Sam Katz made every effort to satisfy my taste and desire for an upscale automobile despite my situation with a trade-in that was "underwater". This made for difficulty in making a deal where everyone was a "Winner". Excellent salesmanship....
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback, Raymond. At Gerald Kia of Naperville, we always strive to meet the needs of our customers no matter the situation. I will be sure to share your feedback with Sam. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Great salesman
Lyle was attentive to our needs through the long car buying process, he was great. I am already loving my new Kia Sportage and I would recommend Gerald Kia of Naperville to anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much and congratulations on your new Kia Sportage, Nick! Lyle is a very valuable member of the team and we're glad to have him. Let us know if you need anything else! Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Good service, pleasant atmosphere
Timely completion of work to be done. Friendly staff. Good explanations given to customers questions. Like that there are a variety of tea choices while waiting for vehicle!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carol, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Very knowledgeable and friendly sales reps
Up front and honest about pricing and expectations of car buying experience. They were short staffed on the day we bought our car and busy with other sales but the staff literally ran around to make sure we had the best experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your purchase, Justine! We are really happy to hear that you had the best experience here at Gerald Kia of Naperville. Thank you for your effort to share your experience with us. Have a great day! Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Best Car Buying experience ever!
We actual didn't intend to buy that day but the stars must have been aligned. Following a car accident where my car was totaled my boyfriend and I were headed to the Cheverolet dealer in the area when I saw a Kia and mentioned that I liked the look of a Soul. We were droping off some items at Goodwill and he googled the closest Kia Dealer and we stoped in. Our sales Consultant, Ervin Memushaj met us in the parking lot. He was courdious and friendly. Not pushy in the least. Long story short I ended up buying from Gerald Kia. Outstanding experience from begining to end and I absolutely LOVE my New Kia!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and congratulations on your new Kia, Mindy! Customer Service is our greatest priority here at the dealership, so we are glad to hear that we were able to give you the best vehicle buying experience possible. I will definitely share your comments with Ervin and we look forward to working with you again down the road. Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Best staff and excellent service!
I was able to get a ride home while the work was being done on my car, as it was going to be a few hours. The service and staff are the best at Gerald KIA.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, Russell! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Great service
The people are friendly, clean facility and you get water, coffee and snacks. When I make an appointment I usually do not wait long till my car is done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Shannon. Our team is dedicated to provide a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com