Reviews
Fantastic Service
The work was done quickly and well done for a reasonable price. They were even able to cut and program a key for my car while other dealerships and locksmiths were not able to help me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your time to share us this review, Peter. I am pleased that our staff was able to provide you a quick service experience. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Kia Soul lease
Responsiveness to emails and phone calls. Honest conversations about the car that would best suit our needs. Anthony Triner and John Smith did it again. Great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Kia Soul, Ashley! Thank you for taking the time to write us a great review. I am thrilled to hear that you had such a great leasing experience with Anthony and John. Please let us know if we can help you with anything else automotive-related. Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Great service
The store is clean and user-friendly. The staff communicate clearly. The work is done right the first time. It's a pleasure to go there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this 5 star review, Karen. We really appreciate you leaving us your input. We are very pleased to hear that we could make your car service experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Spacious and clean area
persons we met were very nice and professional, tho we missed out internet dealer Melissa, we wanted to meet her as well
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review and business as a customer, Joseph. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Great, friendly service!
My experience was great. Everyone was so friendly. I needed to get my key fob programmed and key cut. They also made time to give me an oil change although I didn't even mention it on the phone. It was great service and didn't take long at all! They gave me an estimation on how long it would take, and they were even done before that.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Samantha, thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Gerald Kia of Naperville! If there is anything else we can do for you just give us a call! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Great service
Great customer service. Sales people waiting for you right in the parking lot ready to sale and communicate with you. They try there best to work out the best deal you could get. I went to 5 different dealerships and they were the worst in customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Artemio, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that our staff provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505
Great customer service
The customer service was excellent and the service that was done one my vehicle. I will go back for any needs for my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Richard, we sincerely appreciate your feedback. Each employee is a valued member of the Gerald Kia of Naperville team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Great service
Outstanding customer service from time I arrive til the vehicle was being repaired. Professional and knowledgeable employees which made the experience Great!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sally! We are so happy to hear that you had a great experience at Gerald Kia of Naperville. Thank you for taking the time to write a review, we really appreciate it! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
GREAT SERVICE DEPT.
STEVE IN THE SERVICE DEPT. ANSWERED ALL MY QUESTIONS VERY HAPPY TO MAKE THE CLIENT UNDERSTAND WHAT KIA SERVICE IS ALL ABOUT
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for leaving us this review, Ronald. We're happy Steve was there to answer all your questions. Please let us know if there's anything else we can do for you. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com
Great Service
My person did everything he could for me, he showed me multiple cars to see what best fitted me and went with the right price range.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rosa, we appreciate you taking the time to leave us a great review! We are pleased to hear our staff did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Sincerely, Anthony Triner, General Sales Manager, atriner@geraldauto.com, 630-456-0505