Metro Ford of OKC

Excellent buying experience. Best selection of F250's in the state. Completely transparent with pricing and financing.

Great and was quick with the oil change. Helpful. Will come back again for service.

Customer service is A1. Jeff was my advisor and handled me with care. I brought my 2022 Ford Mach E in for routine service and windshield replacement. I also had collision work done on my car and the company that performed the work couldn’t fix my hands free lift gate. They actually thought I was lying when I said I had it because some of the models in my car year it was discontinued and not on them. But mine did. So they had me to ask Ford and have Ford contact them. So I also had Ford to look into it with them. and they provided the paperwork to prove I had it. Ford proceeded to do the service for them. It took a while so they gave me a loner, which that is rare for other Ford dealerships in OKC. Not for Metro Ford they had a long waitlist but Jeff worked it out because I absolutely could not go for weeks without a car. I really like that they provide loaners and not try to make you rent a car while they do service work. Metro had my car for some time now because they didn’t know what was going on and why they couldn’t get it to work but they diligently contended with the issue and it became a learning experience for the technicians. When I got my car back I had to bring it because the tire pressure fault warning was still coming on. When they repaired that they told me I needed new back tires and they thought that fixed it but it didn’t. However I was still met with professionalism. One of the crew Matt took care of my car concerning this matter. And I also had to bring it back the same day I got it due to the new windshield being damaged. The chief service manager Robert tended to that issue for me and was really on top of things. I had a lot of things come up during my service visit and not once was I undermined or dealt with with in an unprofessional manner. Metro for is the best Ford service dealership in OKC. Prior to bringing my car to them I had dealt with other Ford dealerships (Joe Cooper) in OKC and told myself I will never by another ford again because the customer service was TERRIBLE thinking the treatment was global but I learned that it’s not when I switched to Metro Ford. It is the dealership to work with across the board.

Outstanding professionalism and courtesy by all the employees I have interacted with. Have service done here is always pleasant and complete.

Great service and really appreciate the valet service too. Torri did a fantastic with communication and making sure all my concerns were addressed.

Great selection and Sam and Jesus were great to work with. Easy process through the entire purchase.

Was pleased to be able to get same day service appointment and truck was quickly turned around. Will be back.

Quick, precise, valued my time. Made my drive from central Arkansas with the time and effort.

I bought a Mach-e in January 2025, and I am still waiting on my Ford Promise Charger. I was told Donald Graham is the only person that knows how request my charger. He would not answer the phone or my emails for 6 months. I had to drive up there to tell him that Ford EV Support has been trying to reach him for 2 months to tell him how to fix my issue. He still will not answer the phone when they call him. Very unprofessional!

I’ve filled out three reviews for you since picking up the truck. Most things are ignored like the first trip and no follow up on my missing pieces or the ongoing complaints.