Joseph VW of Cincinnati

I have consistently been driving out of my way to get services at the Montgomery location since this is where I bought my car 11 years ago. My perception is that customer service has declined. This is the 2nd or 3rd time I've come in and asked about coupons, and the standard line is you'd have to look at your emails as the attendant was not current on coupons. This is the least that could be done for loyal customer to know about and honor available coupons/discounts. In addition, I was charged over $350 (2 hrs) for a mechanic to find a loose bolt that fell into my EOS convertible roof mechanism which prevented my roof from closing properly. This was what was estimated, so this was what was charged. Hard to believe it took this long and hrly rate seems quite high. I plan to start going to VW dealer a couple mins from my house going forward.

Great salesmen have a good variety of Volkswagen cars And the prices are very fair

Easy to schedule service (oil change) andcar was washed upon my return all in about an hour!

Team at Joseph VW was awesome. Services was quick and the price was great - will continue to use.

Martin and the team were great and very helpful. Second car I've bought there

Great and helpful. Service advisors are the best. Helps to keep my Beetle running stress free.

The only reason it was given 1 star is because zero stars wasn't an option. If you have an option find another dealership to get your vehicle serviced at. Went in on a Saturday for a 70K service and was told that I would need to make an appointment later that week for further troubleshooting. The vehicle was dropped of and later that day I was told that it would need a software update which I would be charged $188.65 for. Mind you this update was not an optional update or additional features. It caused a check engine light to come on. Apple, Android, Tesla, and Im sure any number of other companies ranging from computers to automobiles provide software updates to fix known issues free of cost.

Thanks for all the help at VW. I highly recommend Vw Cincinnati location. Thanks again

Ryan Marcus was very easy and straightforward to work with in buying my dream car! This dealership is by far the best Volkswagon dealer in the tristate!

Mike Garrison made buying a car as easy as possible! He found the car we wanted when other dealers discouraged us. Great dealership!