Jim Shorkey Ford

I was very nervous looking for a car because it is such a big purchase, but Joe Beiter was such a nice man. He was very knowledgeable about the vehicle that we purchased. He was very attentive to what I was looking for.

I went in to Jim Shorky Ford on a Monday afternoon, I made an appointment with Chris for 3:30 and when I arrived she was busy and I was helped by Justin who was relatively new. He was a nice enough guy but didn't know anything about the Ford Explorer, which is what I was interested in, we had to figure out how to start it. After that Liz took over the sales process, she was nice and seemed to try to get me what I wanted for my trade. The whole sale process took 4 1/2 hours and at one point I asked her if she would help my set up my phone in the vehicle before I left and she said sure. There was a small scratch in the clear coat that I noticed during the test drive, even though the vehicle was really dirty. She made sure that was taken care of when they cleaned it up. When the vehicle was done and delivered it had gotten dark and Justin put my plate on and I left. I was almost 2/3 the way home when I realized I had no lights on after being flashed by others. I then realized that I didn't know how to turn them on so I had to find a place to pull over and find the switch. I had driven Chevrolets for a long time and never had to turn lights on. The next day I received an email from Liz congratulating me on my new Explorer purchase and it said if I had any questions to call her or reply to the email. I tried to call her twice but was told that she was with a customer so I replied to the email. I wrote that I needed to find a shorter antenna because mine hit the garage opening every time I pull in or out. I then sent another email to her a while later about the headlight situation and mentioned that I had heard lot of bad things about the tires Ford puts on the Explorer Limited. There was no response to either of these emails or 2 others that I sent to Justin or Anthony and again I tried to call but could get no one on the phone, They were either busy or not in so I pretty much gave up. After 4 days I received an email from FordQuickTouch@researchhq.com requesting me to take a survey about my buying experience at Jim Shorky Ford. First off my name was spelled wrong in the letter heading and after no responses for 4 days I let them have it. I figured if they wanted a good review they should have made an effort to earn one. Absolutely no attention to detail here at all. I found time to was the vehicle the following weekend and found numerous paint defects, there were 3 places on the hood that did not shine like the rest and was noticeable. There was a small area on top of the passenger side fender that had discoloration in the paint, it was almost see through. I called and asked for the body shop and talked to man named Duane and made an appointment to meet with him that afternoon. He looked at the vehicle and agreed that they were factory defects and asked at the desk what he should do. The fender problem is under the clear coat and requires repainting the fender, this Explorer Limited has less that 150 miles on it and it requires paint. They said he would have to take pictures and send them to Ford for a decision, I thought, are you kidding me. Duane was a really good service provider and has a great attitude and attention to detail towards the customer. He called me back to tell me that Ford gave him permission the repair my defects and would call me back in a couple days to schedule the time to bring it in. During this time I received the official Ford survey to complete which I did and being that I was upset about the vehicle and the dealership I told the truth just like it happened. I received another call from Duane and he said Ford would let him fix my defects but that I would not be provided with a loaner car because they don't provide them for things like this. I received a call from Jim Shorky 3 and he said he would personally take care of everything and made arrangements with me to do this. The arrangements he made were a joke and everything was wrong. The problem starts at the top!

First let me say that the salesman I dealt with, Doug was awesome from start to finish. The vice president of sales, Pete, on the other hand was not so pleasant to deal with. He had a horrible attitude. I had a vehicle that I was planning on trading in if we were going to make a deal. I informed Doug that if my vehicle was to be test driven for the trade in process that I would be inside the vehicle or it wouldn't happen. He said no problem at all, we'll honor your request. He then told Pete about my request and Pete went on to say "why do you feel the need to be in your vehicle? Our techs are qualified... blah, blah, blah." To which I responded with "Well Pete are you going to hand me a set of keys to a truck on your lot and let me drive off by myself?" And he stated "No, that would be against company policy." I replied "well my policy is that truck is in my name and if someone is going to drive it, I will be inside it... if you have a problem with that we don't have a deal and you'll never see me again." He reluctantly backed down and said that he was not trying to be a smart-a$$. Following my test drive in the potential new vehicle and my ride-along during the test drive of my then current vehicle, Doug and I sat down to go over the financials. This all happened on a Wednesday evening. I went home to make my decision and returned Thursday with some money to put down so that the vehicle could be held until Saturday morning when I would have time to do the paperwork. I made my appointment for 9:15am and was assured several times that everything would be ready to go and I would be out of there in an hour or less. I arrived at the dealership at 9:00am Saturday morning. Doug greeted me at the door and said that he had got everything to the finance guy and that it shouldn't be long until we could sit down to do paperwork. I stood around until 10:30am waiting to be called over to do paperwork. I was starting to get a little irritated because I was assured several times that it would not take all day. Finally, at 11:15am I got called over to do paperwork. When I got called over to do paperwork, NONE of the forms were filled out. What in the world had the finance guy been doing for the last 2+ hours? Not a clue. So we get started doing the paperwork and the finance guy asks me to sign a BLANK power of attorney form. Are you kidding me??? I stated that I would not sign the form unless it was filled out to which his response was "well we have people at the dealership in North Huntingdon that fill out these papers after they are signed. This is a convenience thing so that if we make a mistake we have the authority to sign your name to fix the problem." He tried several times to get me to sign the form saying that it would be in my best interest. I did not end up signing the form and we finally moved on. The paperwork was a nightmare from start to finish. They hardly had any of the forms filled out so I'm not really sure what took him 2+ hours to get everything together. I was the only person in the dealership and had filled out all of the forms for the credit app on Wednesday evening. Moral of the story, unless this place has an unbeatable deal (only reason I bought a vehicle here) do yourself a favor and go somewhere else. I will be taking my vehicle to a different ford dealer for service. Doug was awesome, and I would recommend him to anyone looking to purchase a vehicle. He went above and beyond and answered any question that I had to the best of his ability. I will never buy another vehicle from this dealership, and I will never recommend them to anyone. I've also attempted to reach the general manager several times to no avail. No one ever seems to know where he is or when he'll be back. He must have forgotten the password for his voicemail box as well, because my messages have gone unanswered for 2 weeks now. I've been promised several times that he would call me back but he never has.