Casa Kia of El Paso

I am very disappointed with Kia as a car manufacturer and with the extended warranty they offer—it’s simply not worth it. I purchased a Kia Sportage four years ago and have already experienced multiple issues with the vehicle. Most recently, my SUV had to be taken to a Kia service center after the AC began blowing hot air. Just two days later, the engine suddenly overheated. When I brought it in, I was told that due to the high number of cars in the shop, it would take four days just to perform a diagnostic. I left the car there, and after four days, they informed me that the radiator fan and AC compressor had both failed, along with a sensor. To make matters worse, the warranty insurance company insisted on sending an inspector to verify the issue before approving any repairs, essentially implying they didn’t trust the diagnosis. I was told it would take another four days for the inspector to arrive. So far, I’ve had to spend nearly $600 on a rental car because there’s no support or rental reimbursement offered by either Kia or the warranty provider. It feels incredibly unfair—I've been paying for an extended warranty specifically to avoid these kinds of unexpected expenses, yet I'm still stuck paying out of pocket with no clear resolution in sight. Based on my experience, I do not recommend buying a Kia, and I especially advise against purchasing their extended warranty. It's a waste of time and money.

Avoid This Dealership at All Costs – A Nightmare Experience with the Kia EV9 Purchase! I don’t even know where to begin with how horrendous my entire experience has been through this dealership. After multiple failed attempts to buy from local Phoenix dealerships, I vented my frustrations on the Facebook Kia EV9 USA Owners page. That’s when I was contacted by Isaiah Reed, a salesperson who claimed to be a reputable dealer and promised me a smooth, remote purchase experience. At first, his communication was a breath of fresh air compared to the nightmare I had encountered with Phoenix dealers. Boy, was I wrong to believe that things were finally turning around. The dealership completely misquoted my purchase / finance terms, at least 3 times... Then they miscalculated the county taxes, and then put me in a position where I had pay the difference of around $1,800 out of pocket, or my financing terms would change yet again. It gets worse — they didn’t disclose that a mobile charger wasn't included with the vehicle. When I complained, they provided one, but that was only after I had to put repeated pressure on them. As if that wasn’t bad enough, the vehicle arrived with significant physical paint damage and dings to the driver-side rear quarter panel, which was NOT disclosed beforehand. The salesperson, Isaiah, tried to act like he had no idea about the damage, even though the dealership had signed off on my delivery approval BEFORE the car even left their lot, in order to set up my Kia All Access app. How is that even possible? After days of complaining to Isaiah about the significant paint damage, I was told to go obtain a quote from a body shop for the repairs. There is over THREE THOUSAND dollars worth of damage to the exterior of the vehicle and now Isaiah and his manager Miguel are saying they'll only cover HALF of the repair cost, since they can supposedly fix it themselves for a quarter of the price... Here's a suggestion, Isaiah & Miguel... If you could've fixed it for so much less.., why wasn't the repair made BEFORE YOU SOLD THE VEHICLE?!? I feel as though this dealership completely preyed on the fact that this was a purchase that was made remotely and took advantage of the opportunity to sell a damaged vehicle without taking responsibility for damage they were responsible for! The cherry on top? The vehicle has a noticeable vibration at speeds over 60 mph. Given that I knew this was an issue with certain EV9s, based on the EV9 USA Owners Facebook page, I questioned Isaiah about this while he was on his way to Arizona with the car. He outright denied any vibration, only to later admit, after I'd taken delivery, that he "thought it was normal" because his Ioniq 5 supposedly has the same issue. This car was transported from El Paso, TX to Gilbert, AZ, and I never had the opportunity to inspect it or test drive it before signing the documents. And when I confronted Isaiah about the issues post-delivery, I was met with nothing but excuses and a refusal to take responsibility. In fact, Isaiah and Miguel have continued to gaslight and patronize me, saying that they are making efforts to make things right when they haven't actually taken care of a SINGLE thing, other than to ship me a mobile charger after I repeatedly complained. The dealership’s alternative solution?.. They're telling me to bring the car back to El Paso—over 325 MILES AWAY—to fix the problems. Let’s get this straight: I just dropped $75k on this vehicle, and now they’re asking me to drive halfway across Arizona AND all of New Mexico.., for repairs that should have been handled before delivery? This is completely unacceptable! I’m beyond disappointed, and I’m left feeling completely scammed by this shady, unethical dealership. I feel like I’ve been taken advantage of from the moment Isaiah solicited me on Facebook, and I’m still paying for it in frustration, poor service, and a car that is nowhere near what I expected.

Took in my 2020 kia soul very professional staff employees Rene met me at the drive through, took my keys and had a hot cup of coffee. The lobby was very clean. Cookies and popcorn. Rene keep me informed at all times Very pleased with the Kia dealership on George deter.

Buying my 2022 Telluride from Kris De La Rosa was a good experience but dealing with the service manager, Joe Montelongo, was a complete nightmare (and still is!). When we took ownership of our vehicle, we never checked out our 3rd seat until we took a road trip. It was flipped down, and we were focused on learning all the tech items from the rep. During the road trip we noticed that there was a paint overspray on the 3rd row seat. When we took it into Casa Kia, we asked them to take a look at the seat. Joe Montelongo came out and stated that this was not covered under our service plan. We told him that we had the Total Care plan, which he had not even bothered to first check if we had this service before denying us assistance. He then stated that he would look into it and call us the next day. After several weeks of us calling him and no return phone calls, Mr. Montelongo finally called us back and stated that there was nothing he could do. That he had attempted to contact KIA to replace the seats but was told no. So that was that...according to him. No solution. We told him we received the vehicle this way and then he stated that we were lying and that he had noticed that the bolts on the seats had been disassembled, which meant that WE had probably removed our seats and stored them where they got overspray on them. Does this make sense to anyone???! This revelation brought huge concern to me, and I did voice it to him. I told him that this meant someone had tampered with our vehicle; I questioned the safety of it. But of course, he still did nothing to assist us in this situation. We had never removed the back seats. Why would we have done that???! So what Casa Kia was saying was that we took out of our brand-new vehicle, our 3rd row just to place it somewhere for it to get sprayed...?? In whose mind would this make sense? And if their idea is we removed the 3rd row in order to carry items that otherwise would not have fit, then they are very incorrect. We have two trucks at home that meet those needs. When we were signing our financial papers, the rep told us they love to clean our vehicles and that with the Total Care, any stain can be brought in and worked on. Apparently NOT on both things, according to the Service Manager. You know the decent thing to do would have been to OFFER A CLEANING OR DETAIL OF THE VEHICLE IF THEY COULD NOT REMOVE IT! Our Total Care (which I never received paperwork on despite my requesting it) entitles us to it. Something... but to just cross your arms and say "oh well" is not ok. I wonder how they would feel if they bought a new car that had been tampered with and the reps did nothing AT ALL to satisfy their concerns. This was my first and LAST experience with CASA Kia. Do yourselves a favor and go somewhere else. The deal sounds great until it is time for them to deliver.

Buying a car from this dealership was the worst mistake. We had gone and purchased a 2022 Sorento hybrid S on March 31,2022. We were so excited to have gotten a bigger vehicle for our 3 kids. When we signed for the car we received the car almost a week after, since the hybrid system was not connecting to the battery properly. The day we were told by our salesman that our vehicle was ready for pick up, to our surprise the vehicle was not ready. We were greeted by the sales manager Juan, in which he mentioned the problem that dealt with the hybrid system. He insisted on us buying a different car since the one we had signed for was not working. He had mentioned he didn’t want to sell us a car that didn’t work. After test driving another car, our original vehicle was miraculously fixed. Within the first month of owning the vehicle we started having issues with the 16 different codes in which dropped our mph and then affected the whole vehicle. Along with these codes the car was in no driving condition and would not turn on or shift into gear. We have been going back and forward with the service department since Late April. Our “new” vehicle has been in the dealership every month since in total of 4 times, and the problem has been occurring in 5 different times. In which our vehicle has lasted 2 weeks or more in the service department. After every visit the service department has had no clue to what the diagnosis was. The manager referred to it as a “phantom code”.Finally after 5 months the service department finally found out the diagnosis, which was the same problem that was occurring with the car since it was first sold to us. Therefore we were sold a useless car that is sitting at the dealership right now. The service department at first were helpful and kept us updated. Since then after every visit we have felt like we are being “over dramatic” over our vehicle that we invested in. We have requested for other alternatives in regards in us getting our money back or a solution. We were told to take it to Kia corporation. The last update we did have was that the harness for the battery needed to be replaced, in which the request was sent over to Kia. For other’s who are planning on buying a new vehicle, please look at other options before you turn to this dealership. Aside from this my car still sits at the dealership service department. We were assured our car had been fixed since last Thursday and it would be ready on Friday Yet we sit here today August 24,2022,with limited communication with the service department since they do not respond. I truly am frustrated and disappointed since we are the ones paying for our vehicle in which we have not been able to enjoy.

It's been a year and when I went to renew my plates the DMV says no. There is a mileage discrepancy with the title that casa Kia has not resolved after a year of the vehicle being sold. Stay away from this dealership!

I always have good service at casa Kia from all departments and the employees. I have been buying Kia vehicles since 2013 and the service at casa Kia has been the best 👌

I am very pleased with the experience I had my salesman by the name of Jesse luna was pleasant he made my purchase comfortable for me and my family I will have to recommend I say he has a perfect score through the scoreboard thank you Jesse Luna!!!

Customer Service from Alberto Soto " AWSOME", I know that purchasing a new vehicle takes awhile to complete the buying process but Alberto Soto, constantly checked on us to see if we needed anything to include brining us some chocolate cookies that were great. Made a great difference

All the departments but the Service Department are great. The service department is incompetent and manipulative as if they tell owners they need something just to get more money from them. We bought a 2020 Kia Sedona in Nov of 2019. Since then, my wife has gone in for her 5K Oil changes like clockwork. They have over inflated the tires and never did a tire rotation or recommended one (we only got 28k out of an 80k tire due to this ). The service manager even tried to insinuate because we have a lot of kids that the weight wore the tires out (only 3 live with us full time). Then, they recommend service on one visit but don't bring it up on the next. They talk to my wife like she is clueless but little do they know she grew up around cars. This service department and its clerks tried to tell us to change our oil every 3k miles with some letter from an owner. Another Kia Dealership knows nothing of this "recommendation" which only states the same thing as the owner's manual of severe driving conditions that do not apply to our driving. We are transferring all of our services to the other Kia dealership. If you want to buy a car from them by all means, go for it and talk to Billy. But, you better get your maintenance done at another location.