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Casa Kia of El Paso

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (43 reviews)
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 7:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (43 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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EXCELENT CUSTOMER SERVICE

We had excellent experience with Integrity Kia service department. We decided to trade our Forte for an Optima. Kenneth Scherschel was courteous and patient with us. He found the one that we wanted and got us a great deal! He kept letting us know what was going on through the whole process. We could not have gotten better service! Great job Integrity Kia. We will certainly recommend you to our friends and family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shop Here

They did a great job and were very helpful! I really appreciate all the help that Ken and the entire Integrity Kia team. They were very knowledgeable on the cars and helped a lot in the whole buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Pleased and Surprised

I came in and wasn't sure if I would be able to buy a car, however Ken Scherschel worked really hard to make it happen for me!!! I bought a Soul. I really wasn't planning on buying on the day I went in. Ken made it possible for me to take the Soul home that night. He was a top notch salesperson with me needs and wants in mind. I will be more than happy to send my friends and family to him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional Experience

I purchased an Optima from Ken in April. When I brought it in for service in November I noticed a Sportage on the showroom floor that I liked. I called Ken to see what we could do to buy it. Ken said no problem worked all the details out and called me back with an approval. This is the second car that I have bought from Ken. He made the whole car buying experience a real pleasure! I would highly recommend Ken Scherschel and the Integrity Kia staff to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tiaira Williams and my Salesperson is Angel

I had the best experience in my 25 years of purchasing cars and trucks. Angel treated me so good from the time I stepped on the lot to delivering my car to me. She showed me several different cars and all its features, until we found the car I wanted and purchased. She new everything about each car and spend an hour showing me the features and setups for the car I purchased. I also was given a tour of the maintenance building at the Dealership. If you want to buy a car, I suggest you contact Angel at Integrity Kia. She and the sales manager Mr. Gordon, Take care of you and do everything they can to help you purchase a Kia. I love my car, a Kia Optima SXL, best buy I could have ever made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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VERY PATIENT SALESPERSON

Kenneth Scherschel was very patient with us in our purchase. After two weeks of him letting us take vehicles home to see if they fit in our garage we bought a Sportage. The sales process was very quick in fact we had intended paying cash for the vehicle however Ken suggested we finance to take advantage of rebates and get the Sportage at a better price. Our hats off to Ken and Integrity Kia for the outstanding service they provided for us. This had to have been the best experience that we have had in buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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QUICK EASY PURCHASE!

Went in and test drove the car with Ken Scherschel. Explained all of the features. Did not think we would come to a deal because of the price, but they made it happen! Quicker than normal process working with financing and getting all paperwork finalized. Jay was great. All in all, happy with my experience. Recommend visiting. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great customer service!

Kenneth Scherschel was extremely helpful and polite. I would buy a vehicle from him any day. Every request of mine was addressed and fulfilled. Thank you Integrity Kia for the awesome deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome service and loyal

Best service I have ever got! My sales person was Angel she is the best and is not pushy. My car was the best price I got better then any other dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Good Buying Experience!

I just purchased a low mileage used car. The buying experience was very professional. The first saleman I talked to was extremely busy (I could see it), and asked if I would mind him getting another saleperson to assit. No problem! Angel Alcala promptly intorduced herself, heard me out, and we proceeded to view and test drive the car I was interested in. We sat down to talk price and came to an agreement after her review with the Sales Manager. I've purchased many cars, and this was among the most comfortable buying experiences, due to a very professional staff. I completed the purchase with Maria Bell, the Busines/Finance Manager, and went on my way. The people at Integrity Kia are caring and professional, with a mission not only to sell cars, but to create a great buying experience for their customers. They earned my recommendation!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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