Reviews
Used Car Buying
The dealership was friendly and helpful, They were upfront with any and all details of the vehicle and they are priced to sale. Good buying experience.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience
We've purchased cars from many dealership in the past. Ax Auto was an unexpected pleasure to deal with. Karen (the receptionist) was polite, helpful and informative. Adam and Abrar (the brothers that own Ax Auto), were upfront and honest answering any and all questions about the cars we were interested in. Car prices were more than fair and there were no hidden surprise charges. The purchase was quick and easy. Ax Auto took care of everything, including registration, title, temp plates, insurance, warranty and financing. After the purchase, they delivered the car to our home (over an hour away). We received a follow-up phone call to make sure everything was fine. They quickly addressed any questions or issues we had and we're always available to talk or help. All things considered, this was the best car buying experience we've ever had, from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fast and Friendly
Called in for a Maserati Ghibli they were the cheapest and I was from Ohio they facetime the vehicle to me everything was great about the process showed me everything, Paperwork was a breeze and even receiving the car. Called them on a Tuesday morning and the vehicle arrived to me on Saturday. Car was exactly the way the showed it to me and talked about over the phone me hard to find people as honest as them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
One of the best car buying experiences ever
Recently, my car, my pride and joy was totalled. I had no idea what to do, i looked for months for just the right car to replace it, and i couldnt find it anywhere, then i came across AX auto on the web. I saw a car i fell in. Love with gave them a call, and i can teuly say, the rest was history. I will probably never buy another car from anyplace else. My experience stared with Karen a sales person who was pleasant, extremely nice followed through and stayed with us every step of the way. She introduced us to her manager Abrar and he was even nicer than Karen. They worked with us, and got us the best car at the best price, and now were extremely happy. I recommend them because we all need people we can trust and at AX, you can trust that they will get you in the right car for you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Full Disclosure, informative and enjoyable buying process.
Abrar was very informative and responsive every step of the way, even after the purchase was complete. All questions were answered. Would recommend and buy again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good customer service
They held true to their two month warranty and took the car apart to fix the issues I came to them with. customer service was very responsive Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
The Best Service I've Ever Had Purchasing A Vehicle
My wife and I had the greatest experience during the entire process. Normally purchasing a vehicle can be a bit stressful at times but AX Auto took all the stress out of the process. It began with the pleasant greeting from receptionist on the show room floor, all the way until my wife and I closed the deal. Abrar took us from greeting through a list of options and didn't settle until he got my wife and I the best interest rate I have ever had in my life. Abrar also cared enough not to keep hitting my credit score with all the finance companies but change direction to go outside of the box to close the deal. Only someone with experience and empecable knowledge could have pulled this off. We are extremely happy with our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best dealer experience ever!
It was a total pleasure buying from Abrar and Aisha. Aisha was very helpful and informative and Abrar knows his away around the complications of financing. He was super helpful and his integrity is unmatched.. I bought a Lexus LS 460 and I'm totally satisfied. Even with the amount of negative equity on my trade in, he still made it work. I will definitely buy here again! Take in consideration these are used vehicles and nothing is perfect in this world.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Customer Service
Very pleased with my used car purchase. No pressure sales and Abrah was great to work with. Big selection of quality vehicles all under roof. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
STEER CLEAR!
STEER CLEAR OF AX Auto! They sold us a 'like new' car, hiding the fact that it had actually been in a massive front end collision. They had to have known about because it was obvious to the trained eye (but not ours). It cost us thousands to repair and devalued the car tremendously. AX Auto wouldn't even respond to our emails or calls. Don't let this happen to you - there's no integrity here - they're just out to make a fast buck. Don't trust a word they say.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We apologize for any misunderstandings; however, it is impossible for us to hide the fact of an accident since every one of our customers have to sign every page of the CARFAX as part of the paperwork to complete the purchase. Before purchase we provide carfax, insurance reports, inspection reports and anything necessary to make our buyers confident in purchasing from us.