Reviews
Best car buying experience ever!
Best car buying experience of my life! Jake, Nora and Rey take customer service to a whole new level. I wish I could give them each 10 stars instead of only 5! Definitely will recommend them to anyone looking for a Cadillac! I love my XT5!! Thank you Cadillac Team!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow thank you so much for your incredible review, Henrietta! Seeing feedback such as yours means the world to us and we look forward to taking care of you and your new XT5 for years to come! Thanks again!
No stress enviroment
Everyone was very friendly and east to work with. Jake was Very knowlegable on the XT4. Jake is like a Cadillac Geek and tech savvy. It is such a joy to work with someone that had all the answers in a high tech car buying experience. Good guy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your kind words have really made our day, thank you so much for sharing with us! We will definitely be sure to share your great feedback with Jake and we can’t wait until you stop by to see us again! Thank you!
New Car
We are excited to be driving our new, beautiful Cadillac. We had good customer service which helped us make our final decision, thank you Cadillac.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the rating and kind words! It’s our goal to provide a 5-star experience to every customer, and If there is anything we can do to improve your experience the next time you stop in, please don’t hesitate to call Brian Austin from our Management team at (505) 837-5200. Thank you!
The real deal in customer service/satisfaction
Even better than the great deal on our 2016 Cadillac Escalade was the PERSONAL service we got from Jake Hemann, an impressive young man with a humble air and a willingness to please. We cannot recommend him more highly. He followed up on the sale with concern for our satisfaction and any questions we might have; so making the sale was not the end of our relationship. Garcia Cadillac is the winner for having Jake in their employ. We also appreciated the attention to customer satisfaction we got from Nora Rashid and Raymond Montes. After having bought several high end vehicles at numerous dealerships we normally reserve five stars for only an ultimate purchase experience and this one deserves it. Buying a vehicle should be quick, easy and exciting as there is much competition for a consumer's business. Jake, Ray and Nora made this decision a slam-dunk. They are great representatives for the Garcia Cadillac "brand".
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow! Thank you so much for sharing such an incredible review with us, Joe! We’re thrilled to hear that Jake and the rest of the staff took great care of you and we’ll be sure to pass along your kind words to them. Thanks again, and we look forward to continuing to work with you for many years to come!
Krapcha 2018 Mazda
Professional, efficient and friendly. Very easy to work with! Until now there was only one dealership in Albuquerque I trusted (Montano Acura/Jim Eden). Now there are two. Thanks so much. God Bless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave this review, and thank you for the 5-stars! It means so much to us and we’ll be sure to share your compliments with the team! Thanks again, and we look forward to serving you in the future!
2013 Toyota Camry
We bought a used 2013 Toyota Camry for our son from Garcia Cadillac. They took very good care of our needs, were very thorough with what they did with the car and how they came up with the price!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Our customers mean the world to us and we’re so glad to hear that our staff gave you 5-star service! Thank you for choosing Garcia Cadillac, and we hope your son enjoys his Toyota Camry!
I had an Amazing Experience!!!
I had the pleasure of Dealing with Jake Hemann, Nora Rashid, and Raymond Montes. I purchased a 2015 Cadillac Escalade and it was super quick and easy, they pretty much gave me everything I asked for and I really felt like I got a Great Deal on an Amazing Vehicle. I would recommend anyone to go and purchase their new or used vehicle from these people. The only thing is they gave me a Free key chain/pen set that I will Never use, I would have much Rather had a gift certificate to Gardunos!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chris, you’ve made our day with this 5-star rating! We work hard to make sure our customers have a wonderful experience and we are so pleased to hear that you enjoyed your visit. Enjoy the Escalade, and we look forward to serving you in the future! Thanks again!
Love Garcia Cadillac and my new SUV!!!!
Fantastic and professional place. Made me feel like home. Nora went over and above for me. Jake was so easy to work with and never pushy. Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From all of us here at Garcia Cadillac, we'd like to take this opportunity to thank you and to welcome you to the Garcia Automotive family! We'll be sure to tell Nora and Jake to keep up the good work and please let us know if there is anything we can do to assist you in the future! Thank you!
Not bad at all. Pleasant experience.
Overall experience was good. Everyone was knowledgeable and the personnel were all nice and helpful. They made our experience nice. Nora was helpful and made the business part pleasant. Jake was an excellent salesman. Knew what he was talking about and patiently explained everything to us.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We sincerely appreciate the time you took to leave us this wonderful feedback, thank you! If there’s anything we can do for you in the future, please feel free to give us a call! We look forward to continuing to work with you and hope to see you in soon! Thanks again!
Great, Smooth experience
Thanks to John and Nora especially for being so nice and making the experience so easy and efficient for my first time purchasing a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn't be more thrilled to hear that John and Nora made your first car-buying experience a great one! These are the kind of reviews we love to see, and we thank you so much for sharing this with us! We'll be sure to tell the team to keep up the great work! Thanks again Jazmine, and please do not hesitate to reach out to us if you ever need anything!