Reviews
My experience under Kristie’s Guidance
Quick easy service. Very accommodating to us as we waited. We knew exactly what was going on at all times through the videos and our service helper, Kristie. She is so friendly and knows so much about service needs of a Mini Cooper. She makes you feel like you are an old friend! You should be very proud of this employee. She is an asset!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Barbara, thank you for sharing your experience with Kristie and the team! We appreciate your business and we hope to see you again at Tom Bush MINI. Drive safely!
New struts and control arm bushings!
Great customer service from Kristie and Tracie. Keeps you up to date on your service work. The only place I Take my Mini when I can’t do the work myself. The only place I trust with the major repairs. They do a great job on the basics as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was our pleasure to assist you with your service needs and repairs. Thanks for giving your kudos to Kristie and Tracie. We look forward to seeing you and your MINI at Tom Bush MINI again next time!
Best Yet!
The BEST! I am over 85 yrs old. Never have I enjoyed such outstanding service. I like bragging to friends about your great Service Department. Love the results I get, as well as how I am treated. Thanks, John Hammer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, John! We are so glad to hear that you had such a successful service experience working with the Tom Bush MINI team. Drive safely, and we hope to see you back again down the road!
I myself love the mini Coopers
When you go there you feel like family and Pot of the mini Cooper world and the workers there a very nice to everyone so when you leave you’re feeling happy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mae, thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Tom Bush MINI team. Drive safely, and we hope to see you back again down the road!
We should have come here to begin with.
We loved how quickly the crew worked to get us an " Accurate " diagnosis of what was wrong with the vehicle. The repairs took a little while having to wait on parts but they kept in constant contact with us via text and videos. The mechanic - Hulio i believe, was excellent and new exactly what he was doing. As for Kristy it's always a pleasure to deal with her, she's great at what she does. All in all a very expensive ( Car had lots of issues ) but great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Rebecca! We are glad that our team took care of your vehicle. We appreciate your trust in us, and we'll see you again next time here at Tom Bush MINI.
Customer Service
Spoke with Christi concerning a battery issue I was experiencing. She was very pleasant, professional and knowledgeable. Will be making appointment in the near future. Thanks Christi
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review, TJ! We are so glad to hear that Christi was able to assist with your vehicle. Drive safely, and we are looking forward to working with you again at Tom Bush MINI!
Do not go
Horrible service department!!! And shelia brown I would Not respond to this and say please reach out - haha you know the service department is a JOKE takes advantage of people and just want your money also, the car lot is empty sooo be warned - and I will Blast this company non stop because they take advantage of people
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We never intend to take advantage of our guests in any way, and I'm sorry to hear that you've had a negative experience with us. Without your full name or any details regarding your service experience, we won't have the ability to address any issues you may be facing. I urge you to reach out directly to me or to leave your information with us so we can contact you. I hope to have the opportunity to better this situation for you. Thank you, Maria Clark - Sales Manager - (904) 371-4311
Electrical Check and New Battery
Kristie and her team took great care of my car! They made my service call extremely easy, quick, and pleasant. Kristie is a car expert as well as a car fan, very knowledgeable and always thinking of her customers. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James - Thank you for the rave review for Tom Bush MINI! We are happy that Kristie exceeded your five-star expectations and made your visit exceptional. Your trust in our business is what puts a smile on our faces. Until next time!
Quality Service and Professional Customer Service
I Always leave a happy customer! Great service and Exceptional Customer Service. My experience with Tom Bush Mini from purchasing to regular maintenance “is over the top”
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ismael - Thank you so much! We are delighted to hear that you can trust our Tom Bush MINI team to provide excellent service and we truly appreciate your support.
My Mini Cooper
Hello Team: thanks again for the great work done on my car. Your technical support goes above and beyond which definitely helps me keep my car in great working condition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Patti, it is our pleasure to keep your car running like new for years to come! Thank you for leaving Tom Bush MINI a five-star review, and we'll see you next time!