Reviews
Loving My Juke!!!
The dealership isn't anything fancy, but the customer service is 5 star! They did everything they said they were going to do from taking my trade in to getting my loan pushed through. I bought my car while their internet service was down and they still managed to make it a pleasant experience. Kathy Parks (sales) is phenomenal. I never felt pressured and she treated me with so much kindness and respect. She really went above and beyond for me, even after the sale was completed. Esmeralda (finance) was also wonderful and I have just confirmed that they paid off my existing car note in the time frame they told me they would. These are good, honest people and I feel comfortable recommending anyone to do business with Kathy Parks specifically!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the glowing review, Rachel! We are thrilled to hear that you had such an incredible experience with Kathy, Esmeralda, and the rest of our staff. We thoroughly enjoyed working with you and appreciate the future recommendations to friends and family. Thank you again and we can't wait to work with you more when the time comes! -Clay Cooley
My experience
Peter took good care of us. I traded my girlfriend 2016 Kia Forte in for a 2017 Kia Optima Peter made sure we was took care of and made sure we got in what we wanted!!! Second time getting a car from there I'll be sending all my friends there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great to hear, Emery! We appreciate you taking the time to share your feedback about your car buying experience with Peter! We thank you for your continued support of our dealership and we look forward to working with you again in the future! Enjoy your new Optima!
Review
Semi smooth process they seemed pretty fair and would use them again
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to share your feedback with us, Sandy! We look forward to working with you again on your next visit and hope to provide you with a five star visit! Thanks, Clay Cooley
This comedation is well overdue
I would like to thank : Milton, LD, and David for outstanding service. They go above and beyond everyday. They provide a friendly service with a smile. My last visit to the service department could be summoned up in one word (Wow). Thank You for being my No. 1 Kia dealer in Irving.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, David! We're thrilled that Milton, LD and David provided you with such amazing service. We appreciate your continued trust in us, and look forward to seeing you back again in the future. Have a great day!
New Kia Forte
With the internet being down it made the buying process a little difficult, but Ashton went above and beyond to make us feel welcome and comfortable. He even did what he could to get me in a brand new Kia Forte!
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much, Aj. Ashton will greatly appreciate your compliments! Come back and visit us for any and all of your future car needs. Enjoy that new Forte! Thanks, Clay Cooley.
Great Experience
Our sales person, Ashton, was professional and knowledgeable. The financing was easy and quick. I really loved the atmosphere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind words and the excellent review! We really appreciate it. -Clay Cooley
Sr. Analyst
I went in needing a car really bad and I was honestly nervous because I had no idea what I would end up with. Luckily Daniel was there to really help me and to not just try to make a sell he listened to my wants and needs and helped me get into a nicer car than I had originally planned to. The process was super fast and easy and I would definitely recommend anyone to Daniel at Clay Cooley Kia!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share about your great buying experience with Daniel! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We're happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again!
Fantastic Service! Thank you David C.!!
I wish all of my visits to the car dealership were as great this one was! I really appreciated the professionalism, respect, and kindness that I received from David C. in the service department at Clay Cooley Kia. Thank you, David C.!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was a pleasure, Kyle, and thank you for the wonderful review! We're glad you had such a great time and look forward to helping you again. Congratulations and thank you! - Clay Cooley
Daniel...
My sales rep was Daniel Barretto. He was such a great help and very patient with me. Not only that he helped me pick the right car for me an my kids. I will recommend and refer anyone looking for a car! And all of the other staff was so nice and friendly , make you feel like home. I say it's a great place to shop for your car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your great experience and welcome to the Clay Cooley family, Neisha! We're so happy that we were able to help you find the perfect car for you and your kids! Let us know if there's anything else we can do for you! - Clay Cooley
Excellent job Service Department
David was my representative and Bill the manager both were very helpful to find out what was wrong with my Kia. Please keep up the great job.Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for letting us know we helped you out, Naquita! Our service team was more than happy to assist you. - Clay Cooley