Clay Cooley Kia

Unfortunately, I went to Clay Cooley Kia in Irving (supposedly a family owned dealership that cares about its customers, LOL) and wasted my time yesterday evening. I know better than to go to a dealer but I did it anyway because I spoke with sales manager prior to my arrival and thought we worked out a deal. Any time a trade is involved, it gets messy. Every dealer that I have ever gone to in NM and TX has made the trade in process painful. Always low balling my property and laughing when I choke on the very low offer for trade, Clay Cooley Kia's offer was offensive. Same old story...1. Make the customer wait for a sales person even though I asked for the sales manager. (front desk girl didn't even know the sales manager's name (Donny). 2. Pawn customer off on a regular sales person (not a good sales person by the way) 3. Sales person starts with, "what is your target payment?", I already said I have pre-approved financing and know what my payment will be. I will save this part for the finance team. 3. Bring back the magic paper with a proposed deal after waiting another 10 minutes. There are very few customers left in the lobby, at this point. No purpose in making the customer wait, other than pressuring them to get the deal done quickly. 4. Proposed deal has a starting price higher than the advertised price (RED Flag).5. Trade is half of what I ask for. The price I asked for is fair. I didn't haggle on the price of the car I wanted to buy so their markup remains the same. They actually laughed and said out loud, "this guy thinks his vehicle is worth that". I had to demand my keys back so I could leave as quickly as possible. I can't believe I wasted a trip across DFW to deal with this garbage.

If you need your Kia serviced at Clay Cooley Kia I would highly rethink letting them service your car. When you have a warranty issue with your automobile it should be a no brainer to offer the customer a loaner car. In fact when you have to request for a car they already are showing you that they are not willing to at least give the minimal service a customer should receive. The process of obtaining a loaner takes longer than the approval process to buy a new vehicle at Clay Cooley Kia. The attendant who handles the loaner car program is rude and unprofessional. She was not prepared and was quite disrespectful to myself and colleges that work with me. She does not posses an “I can” attitude but more like “what do you want now” attitude. I can see that she most likely learned this from her Manager who manages the service dept at Clay Cooley Kia. My company purchased our fleet of vehicles from Clay Cooley Kia and I am the responsible party for buying and taking care of all the needs of the fleet for our company. I will never purchase any further vehicles from Clay Cooley Kia again nor will I take them to Clay Cooley Kia again for services. Their lack of service demonstrated by their employees is a poor reflection on all brands by Clay Cooley. If you value respect, honesty, and professionalism then I recommend going some other place other than Clay Cooley Kia.

Worst dealership ever. Michael the sales rep is the exact reason why car dealerships get a bad name for being sleazy salesmen and nothing but the most money for themselves. I came in looking to test drive a new Forte and online sale price shows $24K. He brought me a paper with a $33K price tag and when questioned I was told "oh we can get you the $24K price but you need to sign this first"... THEY WANTED ME TO SIGN LEGAL DOCUMENTS FOR $33,000 DOLLARS BUT PROMISE $24,000. Then I was told "well we can get you the military discount and first responders discount I'll just gave to fake some forms and have my GM sign off on them" so they also do illegal shady business apparently by filing fake paperwork. I'll be taking my business to a different Kia dealership. Oh and lastly if you do go here expect a wait time! The car I was testing had a dead battery and after charging it still wouldn't start so I had to test a different car than what I came in for. Very pathetic on their behalf.

I bought a used 2019 truck in December 2020. Five days later, I had a blowout on a tire. I called on Saturday (26th) & was told to come in Monday so I could get help replacing it. When I got there, I was told my salesperson had been fired & I would not receive help. I replaced at my own cost! Yesterday, while driving my children home from town, my breaks went out! I took it to a garage nearby. They said the front passenger wheel was bent (had been in an accident) & the brakes were out! It cost me an arm & a leg to get that fixed! The mechanic said i needed to take it back to the dealership... they should have checked this stuff before selling it! What kind of business would sell a truck with bad brakes & wheels (no telling what else) to a single mom with a special needs child, and NOT stand behind their product? THIS IS TERRIBLE BUSINESS! This 2019 truck is falling apart! And all I get is excuses! DO NOT BUY FROM THIS DEALERSHIP!

Clay cooley kia irving dealership do not honor the advertised price instead once we go there they will give calulations based on market value. This illegal.

The worst experience ever...first of all the place smells like a combination of septic tank and trash second most of the sales persons and even sales manager Mr Joe not wearing masks !! Because there’s not that much of customers around the place become a mad house during my visit some sales people gathering around a computer desk joking and laughing out loud!!! Stay away from this place I’m pretty sure most of u guys getting online quotes from websites like truecar.com which will be sent to you by dealer’s internet sales manager and confirming with you your deal...but honestly guys to me was a waist of time I received a confirmation email on my truecar.com quote from Kia Cooley (Joseph Martinez,internet sales manager) for the price of $23000 but when I went there to buy the car they attempted to sale it to me for the price of $26000!!! Very dishonest, mean and disrespectful they make u feel stupid!! I can’t get this phrase out of my mind which Kia cooley’s sales manager Mr Joe told me the other day: Dealers always win!!! ....stay away from this place.

I have worked with this Kia Dealership for a couple weeks. I will not mention names in the review of who I worked with, but I told this specific internet salesmen what I was looking for, what price I wanted and what I wouldn't accept and that was paying 10k over MSRP. I had an appointment set up today to go to the dealership and look at the car and the sales manager calls me and offers me the car at 10k over MSRP when every other dealership in the area is selling them at the MSRP, nowhere near 10k over. At least he had the MF and RV correct, but his price was completely off. I would not trust this dealership with the purchase of my vehicle unless you want to pay more than everyone else in the area.

Clay Cooley Kia behaved in an unethical and possibly illegal manner. They would not honor their advertised pricing on their website. This is clearly dishonest, unethical, and seems to violate FTC guidelines. I should have taken documentation of the numbers they kept offering me to submit a formal complaint. The FTC needs to investigate this dealership. Their website listed a Kia Certified pre-owned at a price, and they refused to honor that price (plus TTL of course). In negotiations, they started with a base price several thousand over the advertised price, and in addition to that had several thousand dollars in a mandatory "reconditioning fee". This is not disclosed on their website advertising. After three times back and forth wasting my time, they were still coming back with numbers with the base price over the advertised price, and on top of that the reconditioning fee. This was after I called them out two times for not honoring their website price. Clearly engaging in false advertising. I would not buy from them no matter what kind of deal they offered me. They are clearly unethical and dishonest, and I wouldn't trust them on any transaction.

An outstanding dealership! Joe, the sales manager and Darrius, a super salesperson, were awesome. They were patient, guided me, educated me, and advised me about all kinds of car, mileage, and accessories. I was able to drive a couple of cars, make a decision, and drive the car home that day. I’m so please with the selection and value of my car. I really appreciate Darrius and Joe. They were the reason I got my perfect car.

From the initial call, everything was unprofessional. I called to inquire if stock number KI3027A was available and was hung up on. I then called back to inquire if the car was available for purchase again and Michael told me it was. I made an appointment with him at 2pm on august 10 to view the car. He said he would have it ready for me to test drive when i got there. I asked for the dealship address and he said he would text it to me. Michael never texted me the address. A manager called to verify the appointment and i said i will see you there at 2pm. It took me about 1 hour to get to the dealership. I arrived at 2pm, the receptionist told me she would have to contact him and he would give me a call which i found strange. Michael calls me and tells me he went to lunch for 1 hour and if i can wait for him to come back. I made an appointment and he went to lunch so you expect customers to make an appointment to wait for an hour? So an associate of his comes to help me. He looks up the car and we proceed to to view the car. After walking two buildings down, he tells me the car was sold this past Saturday. I drove an hour to view the car when all you guys had to tell me was the car was sold. You wasted 3 hours of my time and having to drive that far. Total unprofessional and dont care about your customers attitude. I will definitely let everyone where i work know and my friends and family to stay away from all of you guys.