Clay Cooley Kia

Just had a terrible experience with this dealership. I'm in the market for a specific vehicle and they had a few on their lot. I'm out of state and willing to pay for delivery, so I've expanded my search area. I've also got my own financing so I'm essentially paying cash up front. They came up in my search with what appeared to be reasonably priced vehicles, so I went ahead with contacting them and beginning negotiations. I worked with the Internet Sales manager (who was polite enough) and we settled on a price and got a quote for delivery, over a period of a few hours. Pretty usual car buying experience. Suddenly I receive a message asking if they can call. I'm on the road at the moment but accept the call. The overall sales manager is on the other end and he demands to know when I can come in to the dealership. I had already explained to the other salesperson that I'm out of state and will not be able to come in, hence arranging shipping costs. The sales manager continues to demand that I have to come in before I can buy a vehicle, because of some vague "fraud" reasons. So the deal falls through because apparently there's no other way to verify my identity aside from me travelling hundreds of miles to complete a purchase?? All while essentially being called a fraudster by a pretty rude sales manager. Real bad look, Kia. Either way, if you're looking at this place for buying I car I advise you watch out for some really sketchy behavior and are probably better off buying a vehicle from a better run business. These people don't deserve your time or money. I'd give them zero stars if possible, worst treatment from a dealership I've ever experienced.

Just had a terrible experience with this dealership. I'm in the market for a specific vehicle and they had a few on their lot. I'm out of state and willing to pay for delivery, so I've expanded my search area. I've also got my own financing so I'm essentially paying cash up front. They came up in my search with what appeared to be reasonably priced vehicles, so I went ahead with contacting them and beginning negotiations. I worked with the Internet Sales manager (who was polite enough) and we settled on a price and got a quote for delivery, over a period of a few hours. Pretty usual car buying experience. Suddenly I receive a message asking if they can call. I'm on the road at the moment but accept the call. The overall sales manager is on the other end and he demands to know when I can come in to the dealership. I had already explained to the other salesperson that I'm out of state and will not be able to come in, hence arranging shipping costs. The sales manager continues to demand that I have to come in before I can buy a vehicle, because of some vague "fraud" reasons. So the deal falls through because apparently there's no other way to verify my identity aside from me travelling hundreds of miles to complete a purchase?? All while essentially being called a fraudster by a pretty rude sales manager. Real bad look, Kia. Either way, if you're looking at this place for buying I car I advise you watch out for some really sketchy behavior and are probably better off buying a vehicle from a better run business. These people don't deserve your time or money. I'd give them zero stars if possible, worst treatment from a dealership I've ever experienced.

Stu and Payton went above and beyond to help us find the right vehicle for my son. Great experience. This is the second vehicle I’ve purchased from Clay Cooley Kia.

By far the absolute worst experience I’ve ever had trying to test drive and buy a car. The salesperson was extremely pushy. Did not listen to any of my wants or needs in the car that I wanted. The salesperson treated me as if I hadn’t done my research and didn’t know what I was talking about. I do not recommend Clay Cooley to anyone. Not to mention the mark-ups, but then they try to cover it up with their family coverage.

Unfortunately, I went to Clay Cooley Kia in Irving (supposedly a family owned dealership that cares about its customers, LOL) and wasted my time yesterday evening. I know better than to go to a dealer but I did it anyway because I spoke with sales manager prior to my arrival and thought we worked out a deal. Any time a trade is involved, it gets messy. Every dealer that I have ever gone to in NM and TX has made the trade in process painful. Always low balling my property and laughing when I choke on the very low offer for trade, Clay Cooley Kia's offer was offensive. Same old story...1. Make the customer wait for a sales person even though I asked for the sales manager. (front desk girl didn't even know the sales manager's name (Donny). 2. Pawn customer off on a regular sales person (not a good sales person by the way) 3. Sales person starts with, "what is your target payment?", I already said I have pre-approved financing and know what my payment will be. I will save this part for the finance team. 3. Bring back the magic paper with a proposed deal after waiting another 10 minutes. There are very few customers left in the lobby, at this point. No purpose in making the customer wait, other than pressuring them to get the deal done quickly. 4. Proposed deal has a starting price higher than the advertised price (RED Flag).5. Trade is half of what I ask for. The price I asked for is fair. I didn't haggle on the price of the car I wanted to buy so their markup remains the same. They actually laughed and said out loud, "this guy thinks his vehicle is worth that". I had to demand my keys back so I could leave as quickly as possible. I can't believe I wasted a trip across DFW to deal with this garbage.

Unfortunately, I went to Clay Cooley Kia in Irving (supposedly a family owned dealership that cares about its customers, LOL) and wasted my time yesterday evening. I know better than to go to a dealer but I did it anyway because I spoke with sales manager prior to my arrival and thought we worked out a deal. Any time a trade is involved, it gets messy. Every dealer that I have ever gone to in NM and TX has made the trade in process painful. Always low balling my property and laughing when I choke on the very low offer for trade, Clay Cooley Kia's offer was offensive. Same old story...1. Make the customer wait for a sales person even though I asked for the sales manager. (front desk girl didn't even know the sales manager's name (Donny). 2. Pawn customer off on a regular sales person (not a good sales person by the way) 3. Sales person starts with, "what is your target payment?", I already said I have pre-approved financing and know what my payment will be. I will save this part for the finance team. 3. Bring back the magic paper with a proposed deal after waiting another 10 minutes. There are very few customers left in the lobby, at this point. No purpose in making the customer wait, other than pressuring them to get the deal done quickly. 4. Proposed deal has a starting price higher than the advertised price (RED Flag).5. Trade is half of what I ask for. The price I asked for is fair. I didn't haggle on the price of the car I wanted to buy so their markup remains the same. They actually laughed and said out loud, "this guy thinks his vehicle is worth that". I had to demand my keys back so I could leave as quickly as possible. I can't believe I wasted a trip across DFW to deal with this garbage.

If you need your Kia serviced at Clay Cooley Kia I would highly rethink letting them service your car. When you have a warranty issue with your automobile it should be a no brainer to offer the customer a loaner car. In fact when you have to request for a car they already are showing you that they are not willing to at least give the minimal service a customer should receive. The process of obtaining a loaner takes longer than the approval process to buy a new vehicle at Clay Cooley Kia. The attendant who handles the loaner car program is rude and unprofessional. She was not prepared and was quite disrespectful to myself and colleges that work with me. She does not posses an “I can” attitude but more like “what do you want now” attitude. I can see that she most likely learned this from her Manager who manages the service dept at Clay Cooley Kia. My company purchased our fleet of vehicles from Clay Cooley Kia and I am the responsible party for buying and taking care of all the needs of the fleet for our company. I will never purchase any further vehicles from Clay Cooley Kia again nor will I take them to Clay Cooley Kia again for services. Their lack of service demonstrated by their employees is a poor reflection on all brands by Clay Cooley. If you value respect, honesty, and professionalism then I recommend going some other place other than Clay Cooley Kia.

Worst dealership ever. Michael the sales rep is the exact reason why car dealerships get a bad name for being sleazy salesmen and nothing but the most money for themselves. I came in looking to test drive a new Forte and online sale price shows $24K. He brought me a paper with a $33K price tag and when questioned I was told "oh we can get you the $24K price but you need to sign this first"... THEY WANTED ME TO SIGN LEGAL DOCUMENTS FOR $33,000 DOLLARS BUT PROMISE $24,000. Then I was told "well we can get you the military discount and first responders discount I'll just gave to fake some forms and have my GM sign off on them" so they also do illegal shady business apparently by filing fake paperwork. I'll be taking my business to a different Kia dealership. Oh and lastly if you do go here expect a wait time! The car I was testing had a dead battery and after charging it still wouldn't start so I had to test a different car than what I came in for. Very pathetic on their behalf.

I bought a used 2019 truck in December 2020. Five days later, I had a blowout on a tire. I called on Saturday (26th) & was told to come in Monday so I could get help replacing it. When I got there, I was told my salesperson had been fired & I would not receive help. I replaced at my own cost! Yesterday, while driving my children home from town, my breaks went out! I took it to a garage nearby. They said the front passenger wheel was bent (had been in an accident) & the brakes were out! It cost me an arm & a leg to get that fixed! The mechanic said i needed to take it back to the dealership... they should have checked this stuff before selling it! What kind of business would sell a truck with bad brakes & wheels (no telling what else) to a single mom with a special needs child, and NOT stand behind their product? THIS IS TERRIBLE BUSINESS! This 2019 truck is falling apart! And all I get is excuses! DO NOT BUY FROM THIS DEALERSHIP!

Clay cooley kia irving dealership do not honor the advertised price instead once we go there they will give calulations based on market value. This illegal.