Clay Cooley Kia

I had a great experience with Nallely Ramirez. She was so respectful throughout the process. I never felt pressured and she's even contacted me since I bought my new Sorento. Sometimes sales reps try harder than they should and take up more of your time than is necessary. Nallely didn't do that. She was great and I highly recommend her. I would use Clay Cooley for service but the dealership is too far so I'll use a KIA dealership closer to home. Nallely would have discussed all of the service aspects with me but it just was not necessary at that time. This is my second KIA Sorento! I'm definitely a fan.

Run away!!! I bought a certified pre owned Sportage in November that had about 22500 miles, I took it in for the 25000 mile check up in the end of February and was very shocked to be told I needed a cabin filter air filter and 2 tires!! I am not a mechanic and I believed the tech when he said it was needed. I was later told it was “recommended” and I could have declined. When I spoke to the service manager he felt like all of this was normal, I did not agree with that at all!!! If a mechanic tells me it is needed I have to take them at their word, I am not a mechanic. Don’t worry Clay will not get another $1000 from me. And my next Kia will not be from Clay!

I had my vehicle towed to Clay Cooley Kia for some simple repairs earlier this year and was assigned to Jesica Lopez. I got an email requesting I review and approve options for repairs. I approved some of the work, but not the full recommended list of work. I discussed potentially trading in the vehicle and spoke with someone who said he would provide me with a trade-in offer. I never received the offer. The last contact I received from Jesica was a call asking if I wanted to move forward with the additional recommended repairs that I hadn't previously approved, or trade in the car as-is. I never heard back from the man they told me would give me a quote for the car. I had approved work to be done on it, but no work was ever completed. After not hearing anything from them for months, I called to check the status of my vehicle. Jesica said they didn't know where my car was, but she said they'd try to locate it and would call me back. I had absolutely zero notice or warning my car would be removed from their service center to an unknown location. I now own a car that was possibly sold for parts and no longer exists. I placed multiple calls (15-20 times over the course of several weeks) to the dealership with promises of a call back. Nobody can find my car and nobody is calling me back. Now when I call the service department I can't get anyone to answer unless I call from a different phone number so it seems they're screening my calls. My case was assigned to a new person, Dawson, who is still not helping me locate the vehicle. Clay Cooley seems to have no desire to make this right, and I am out thousands of dollars. This has been an unimaginably horrible experience, and I recommend staying far away from Clay Cooley Kia in Irving!

I had my vehicle towed to Clay Cooley Kia for some simple repairs earlier this year and was assigned to Jesica Lopez. I got an email requesting I review and approve options for repairs. I approved some of the work, but not the full recommended list of work. I discussed potentially trading in the vehicle and spoke with someone who said he would provide me with a trade-in offer. I never received the offer. The last contact I received from Jesica was a call asking if I wanted to move forward with the additional recommended repairs that I hadn't previously approved, or trade in the car as-is. I never heard back from the man they told me would give me a quote for the car. I had approved work to be done on it, but no work was ever completed. I had absolutely zero notice or warning my car would be removed from their service center to an unknown location. I now own a car that was possibly sold for parts and no longer exists. After not hearing anything from them for months, I called to check the status of my vehicle. Jesica said they didn't know where my car was, but they'd try to locate it and would call me back. I placed multiple calls (15-20 times over the course of several weeks) to the dealership with promises of a call back. Nobody can find my car and nobody is calling me back. Now when I call the service department I can't get anyone to answer unless I call from a different phone number so it seems they're screening my calls. My case was assigned to a new person, Dawson, who is still not helping me locate the vehicle. Clay Cooley seems to have no desire to make this right, and I am out thousands of dollars. This has been an unimaginably horrible experience, and I recommend staying far away from Clay Cooley Kia in Irving!

I had the best experience here at purchasing a car with Andre. Will be back

The people we dealt with were good and we did buy a car, but the process felt a little shady. Clay Cooley puts "No Dealer Adds" on their website and "the price you see online is the price you pay". That wasn't true for me. They required me to buy $2,000 in dealer adds (cosmetic insurance and elo gps) to get the advertised price. My car was totaled so I needed a car and took the deal, but the dealer adds made it feel shady. Just a warning that if the advertised price seems too good to be true it will probably come with mandatory dealer adds despite their claim not to do that. Still don't understand why they bother saying no dealer adds and the price you see is the price you pay if that isn't what they do. Makes no sense and makes the process feel slimy.

Sales rep was nice and very knowledgeable about the car. However, they will NOT sell the car to you at the advertised price! Classic bait and switch. Look elsewhere!

This is the absolute worst experience I have ever had with any dealership. I brought my Kia Telluride in for service and paid $300 for service which was great. I was excited to finally have a dealership close by who was competent. Boy was I wrong. Brought it back in June for a back ordered part. Fine. I get it. No communication occurred from Jessica (service advisor) about my part coming in. Then they gave my part to someone else. One month later I get a notice for a recall on the front seat. I make an appointment and was told it was an appointment for an appointment. What the heck? Hazid helped me and said they had to order the part for that seat. He said he’d call me when the part arrived and never did. I call the service department to confirm the part was there and it was. So I come in and then Michael helps me…takes my car back and says the part is not here and sorry. It is absolutely ridiculous that these people are that incompetent. I called the service manager (Jose) twice and left a message…never heard back from him. This is beyond subpar, these people don’t even have basic communication skills. Done with them obviously and will never step foot in this place and suggest you don’t either. They don’t care and were not professional. I will happily drive to Plano and McKinney to service my car. And guess what? I made one call to those dealerships…got my car in and out and washed in 45 minutes. Clay Cooley Kia service is awful. If I could give negative stars I would. Just awful.

This is the absolute worst experience I have ever had with any dealership. I brought my Kia Telluride in for service and paid $300 for service which was great. I was excited to finally have a dealership close by who was competent. Boy was I wrong. Brought it back in June for a back ordered part. Fine. I get it. No communication occurred from Jessica (service advisor) about my part coming in. Then they gave my part to someone else. One month later I get a notice for a recall on the front seat. I make an appointment and was told it was an appointment for an appointment. What the heck? Hazid helped me and said they had to order the part for that seat. He said he’d call me when the part arrived and never did. I call the service department to confirm the part was there and it was. So I come in and then Michael helps me…takes my car back and says the part is not here and sorry. It is absolutely ridiculous that these people are that incompetent. I called the service manager (Jose) twice and left a message…never heard back from him. This is beyond subpar, these people don’t even have basic communication skills. Done with them obviously and will never step foot in this place and suggest you don’t either. They don’t care and were not professional. I will happily drive to Plano and McKinney to service my car. And guess what? I made one call to those dealerships…got my car in and out and washed in 45 minutes. Clay Cooley Kia service is awful. If I could give negative stars I would. Just awful.

I brought my vehicle in today for service and Jesica Lopez was my service advisor. I can say that she did take care of me quite well! I loved my experience here and will be coming back!