Clay Cooley Kia

Had a very low stress and pleasant experience with my new car purchase! Stephen and JB were courteous and informative! Excited about my first Kia!

Quoted a price and when I decided to buy they raised the price 5000.00, These people cannot be trusted . Read reviews before you buy, find a reputable dealer

They have a 1.5 Rating for a reason. Terrible experience. They marked up a Telluride 10K ... We agreed to pay a certain number and total price increased 27K. The finance guy was an absolute clown.. talked down to us.. completely unprofessional. I would advise anyone to spend your money elsewhere.

So dissatisfied, the service department lost my a cap to my light, and told me twice they ordered the part. But have not received nothing but lies from Tyler, Fabian, Jacob and Wendy Culler all over their error. Was provide what was suppose to be Service Supervisor Jamie MaccAsserty number was provide Jacob's number. Very Unprofessional, and wonder if it's because I'm Black (yes pulling race card).

My wife and I purchase a brand new 2020 Kia stinger GT and after 6000 miles noticed the brakes was vibrating immediately afterwards we reported it to the service department and they didn't provide us with any solution of why this will be occurring. After every oil change I would discuss this matter but the answer they will give me was the rotors needed to be replaced. Doing my research the stingers GT models are having problem with the breaking systems I ask to speak with the manager at Clay Cooley but unfortunately she wouldn't come from her office to discuss my options. The service team only could say it's wear and tear no warranty at this time I now have 15500 miles with major vibration I highly recommend current and future Kia stinger owners to not deal with this particular dealership due to not being professional and honest about a current problem with the manufacturer of the Stinger GT. They want to charge a fee to have my rotors turned instead of honoring their product I immediately went to another dealer and they explained they are having breaking issues with this particular car and they will turn my rotors for free to try and correct my issue. My family and I will not be buying another Kia product due to poor service management and warranty.

I regret buying my car from Clay Cooley and Mr. Joseph Fernandez!! I would give a 5-star rating on the 2022 Telluride but NOT the Clay Cooley Kia Dealer. I would choose any dealer but them. I was the easiest sale! I paid cash for a 2022 SX, Prestige Telluride, no trade in, no financing required. What ruined my experience was the post sales treatment. They did not prep the car, give me a mindful tutorial or acted like this was a sale at all. All they wanted to do was close for the night. I tried to by $5,350 of accessories (Trailer hitch, lighting kit andlighted door sills and could not get an answer on cost, installation or lead time. I asked to talk to the general manager (Mr. Joseph Fernandez) and he could not even call me back, after 3 messages. I absolutly hated the treatment and experience from Glay Cooley Kia's sales management team. I wish I bought it else where. They deserve all the low ratings they get and I am sure, with out managment and culture change this will continue. SHAME on Mr. Fernandez and his mindless team of 9 to 5 ers. I ended up buying all the parts I needed and had them installed with certifyed installers who cared about my business. Read through these reviews and tell me if your not mistifyed why they are still in business. I will NEVER do business with Clay Cooley or their managment team in the future!

Stu Hutchins a sales manager at Clay Cooley Kia of Irving. Was very Helpful & professional. His reassurance was 👍 great. Thank you.... My mind is at ease.....

Kevin Sanchez is dishonest and a liar. we had a verbal deal on a used care and i gave a credit card for deposit. Despite our agreement they sold the car 2 days later. i had asked for paperwork to sign daily and no response until the day after it was sold. i would never recommend this dealership or Kevin sanchez to anyone, even my enemies.

I would love to tell you about my experience but after over 2 hours trying to contact someone I never talked to an actual person. I can not rate how anyone at the dealership was because I never was able to meet with them. overall not a good experience

This place cares about you when they are making a sale. The service department is a joke, they don't answer the phone or return calls. I have been trying to get my car serviced due to a recall. I guess if my car catches fire and someone gets injured and we sue Clay Cooley for not doing their job, perhaps then they will do their job. Wish I could give no stars.