Reviews
AutoNationHonda Columbus GA
Service Advisor Roy Johnson makes it easy to get service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Columbus. We always strive to provide personable and excellent customer service. Thank you again for the review!
AutoNation Honda Columbus Ga
Roy Johnson is an amazing service technician who makes sure that your car is done correctly. He is very thorough in the care of my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stacey, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with Roy. Until the next time we meet, take care!
Strongly recommend
Friendly staff and fast car service . I put my car in service without appointment but it got finish service very fast. And they do shuttle which is great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sheral, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!
Great Response
When I called with my problem, I got a quick response that told me he knew my situation. I was to told how to handle the situation until I could get the car in the next day to have my problem dealt with. I was given a convenient appointment time. Tyler listened to my concerns and took care of each and every one. A pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Cheryl! Don't hesitate to call us if you ever need anything. Be safe on the road!
Maint checkup
Great service!! On time service, super waiting room.service rep was outstanding
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tommie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Honda Buying Experience
Every person involved ( the sales representative, manager, and financial manager) was courteous and there was no pressure from anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Cathy, thank you for your positive review. We're happy to have been of service and hope to see you again soon. Take care!
BZach
Roy always provides great customer service. He?s friendly and is helpful with any questions that I have.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Bobbie, thank you for taking the time to let us know how we did. We're so glad to hear that you had a positive experience with Roy; we'll be sure to pass along your kind comments to our team here at AutoNation Honda Columbus. Don't hesitate to call us if you ever need anything else. Safe travels!
So disappointed
The staff are friendly and I do believe they -try- to be accommodating. However, I am given false promises at almost every visit. It is already difficult enough for me to get an apt that works with my schedule, but my last apt was finally booked. I expressed my concerns, but was talked into several hundreds of dollars for a service package. I agreed, because I love and really need my car (which I purchased at this location, as well). Three hours into the appointment, I was told they did not have the one single thing I came in for. I was told I would be contacted with a plan to have the part installed. For FOUR business days, I never received a phone call. I called myself on the 4th day and left a message, then called again and was told I would get a call back. Nothing. I am so so very disappointed. I have been loyal to this place, even after purchasing a car from them. I like to stay true to the VW brand, but I may have to have this car serviced elsewhere...
- Customer service 3.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Emily, thank you for taking the time to leave us feedback. We appreciate you being one of our valued customers and are so disappointed to hear about your recent experience with us. If you'd be willing to speak with us further about this situation, our General Manager would love to talk with you and help rectify these issues. You can contact the GM at (877) 523-7551 -- we hope to hear from you soon. Take care.
Service
Excellent service. Tyler in service was very friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Barbra, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Columbus. Thank you for your kind review; we are happy to pass along your comments to Tyler here at AutoNation Honda Columbus! Thank you so much for being one of our valued guests and we look forward to your next visit!
Awesome facilities
I had my 4-year old with me while we waited for repairs, and it?s so nice having a comfortable place to wait, along with friendly customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Elizabeth, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!