AutoNation Volkswagen Columbus

I bought my car from here and I get my oil change and most my repairs done here and I haven't had any problems yet.

Fast and easy, second vehicle we've bought from them. Got me where I wanted price wise and was curtious.

My vehicle arrived sooner than what it was set for. Communication throughout the process was good.

Everyone was very professional, friendly, helpful and welcoming throughout the entire experience as a new buyer.

The Guys at VolksWagen always go above & beyond to assist with My Vehicle Needs. Thanks

The oil change light turned on after an oil change was done. I called several times but the phone system would hanged on me. I was able to leave a voice message but no one responded. The oil change light came up and it beeped. I took it to the dealer to reset and after a few minutes it came back again.

Do not buy here. Travel a little farther and it will be totally worth it. Sales associates like Juan and David are awesome. But this location has lack of management customer service. Car sales are at a peak point in a long time. They know it and try to take advantage of it. After a new Atlas was approved by VW Credit the sales manager (Mr. Hanna) and finance manager (Mr. Lance) did not wanted to sell it because I was refusing optional products like tire and paint protection. Finance manager was disrespectful and told me: "I needed'' his signature to approve the sale. I wrote an email to the General Manager of the location and he never bother to reply or call which lets you know why the sales and finance manager are so unprofessional, lack of customer service from the top. When they finally got my Atlas from another location they charged me $375.00 for ''transportation fee'' and it did not had rubber mats, for which I was paying around $350.00. After I requested my rubber mats, they offered the rubber mats of a used Atlas, which I obviously declined and they had to give me what was lawfully mine new. Bottom line just go to another VW location. Sales associates are good, but management will make this sales experience miserable.

I like to go there for vehicle service. Staff is very friendly. Over all is good

Mallory Beard made my purchase very convenient since I live out of state. He was knowledgeable, professional and friendly. The dealership had the exact car I was interested in at a competitive price.

I came in with a problem that another service center said I had and they were really nice and checked it out and even fix some problems for free