Reviews
Service managers/associates are first rate.
Service managers/associates are first rate. Maintenance work is recommended but not forced or steered The work is consistently done right. Not sure I could attain the mileage on my TLX if it wasn’t for the quality maintenance work. My car is at 220k miles and I expect it to go to 300k. Credit to Friendly Acura of Middletown
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
The Best of the Best
This is my third Acura with the Middletown dealership and every time has been fabulous. Awesome customer service all around. I just had my first oil change on my latest car and it was quick and easy. Great lounge area as well to work out of while waiting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hospitality’s at that dealer is on High level
Friendly Acura is the most honest dealer I know . All staff are very knowledgeable and friendly. I was there couple days ago and bought my RDX Salesman Elle was veryyy pleasant and took time to explain details. I’ll always recommend that dealer!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service appointment
Service department was excellent! At tentative to my needs. Work was done promptly. Appointment was easily made. Phil was very knowledgeable about my car and it’s needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My car was delivered on time by Ray.
My car was delivered on time by Ray. Exactly as ordered! Ray was very friendly and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent service
Great service from Ed's whole team. In and out service with doing an oil change and tire rotation. Great service from Ed's whole team. I will continue coming here for service and parts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate the kind words, and if you need anything else in the future you know you can count on us! Thanks again and drive safely!
Great service
Always a pleasure to return to Friendly Acura. The entire experience is smooth- booking appointment for service is quick and easy. I don’t even mind waiting at the dealership, as they’ve gone the extra mile to ensure that wait time is minimal and waiting area is comfortable. Staff is great, too!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
At Friendly Acura, we have a "customer first" approach to everything we do, so it's rewarding to hear such great feedback from you, Sara! Thanks for your kind words, and drive safely!
2nd vehicle purchased @ Friendly Acura Middletown - Best
2nd vehicle purchased @ Friendly Acura Middletown - Best experience @ a car dealership both sales and service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for you support, Eric! We aim to build long-term relationships with our clients, so we're thrilled to continue working with you. In fact, we're already looking forward to your next visit! 'Til then, drive safely!
Very good service.
Very good service. Very pleasant staff And easy to make an appointment. Five stars..thank you all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You're welcome, Carla! It was a pleasure to work with you, and we appreciate you taking the time to review us. Thanks, and drive safely!
First service
In for my first service Naomi and the service team are top notch at Friendly Acura of Middletown I even got a voucher for a car wash since it was raining
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase