Skip to main content

Exit5 Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)
Visit Exit5 Auto Group
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–5:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–12:00pm
Sunday Closed Closed
(518) 670-4424 (518) 670-4424

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exit5 Auto Group from DealerRater.

Want to share your experience with this dealership?

Write a review

Incredible Service!

Thank you Matt! What a great experience! Very helpful and worked hard to get the financing i needed and could afford! The car was clean and the registration and plates were done seamlessly. I would highly recommend this dealership ! wish i could give 10 stars!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best customer service

This was very customer oriented. The customer service was one of the best I have ever incurred. The paper work was a simple step. The sales personell was very pleasureable to deal with. I would recommend this dealer to anyone who wants to be treated royally. Thank you all for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Don"t go anywhere else

I have bought many vehicles in my life and it's usually a difficult experience. Not so at Exit5. I couldn't believe how easy and pleasant it was. I emailed Patrick about a car, within an hour or so I received an emailed video of the car. I came in to see and test drive the car and made a deal. There was no hard sell, no hidden fees, no pressure whatsoever. It was like hanging out with a friend. I'm spreading the word to all my friends. If you need a car, truck or SUV, GO TO EXIT5!!! I know I'm going back there for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great overall experience!

Came from out of state (NH) and wasn’t expecting to purchase same day. The car was so much better than my expectations, I ended up buying it right then and there. They got me exactly what I needed for trade in price. Patrick even kept the dealership open late to finalize my transaction. After the sale, had a small issue with a check engine light. Since I’m a few states away, they sent me directly to the BMW dealership and even paid for a part that wasn’t covered under warranty! Cannot say enough good things about Exit 5 Auto... Thanks guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Stellar Customer Service

I was on my way home from visiting relatives in Canada, when my caliper bolt decided to snap off. The border guard recommended me to this garage and their service was nothing short of stellar. After unsuccessfully looking for a replacement in town, he went as far as to take one from his own fleet, so that I could keep going on my way the same day. I have sen a lot of garages, in my life, you guys are the best I've seen by far!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Best Dealer

110% car buying experience...as you can tell this dealer is fabulous! Car buying w/Rudy is as it should be-NO DRAMA. No add on fees/hidden costs or other surprises as was common w/most dealerships I have experienced. Rudy is willing to work w/customer to effect a car/truck purchase. ..an extremely satisfied customer. Patricia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Patrick is the man to work with!

I would definitely recommend Patrick...no sales pressure from him at all ..it is all about making his customers happy! And I definitely left with my Rav4 with smiles!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Fantastic place, hassle free, just super awesome!!

My car had recently died so I was on the hunt for another vehicle. I was searching online and I found a nice Honda insight, reasonably priced with the amount of miles it had. I called exit 5 and I was immediately on the phone with the sales manager Jill Kavanough. I made an appointment to come down for a test drive, after my test drive and every question and concern I had was answered and satisfied I said ok let's do this. I have limited credit history and before the coffee was done brewing I had an approval from the bank. Everything was done in less than an hour. Jill was absolutely flawless and stellar through the entire processes. I never dreamed that purchasing a vehicle would have ever been this easy. She is a blessing. I highly recommend jill at exit5 auto group over the big box dealerships any day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

used car purchase.

had to buy a replacement car for my daughter. Had to wait for answers from other insurance company before we could actually purchase. Rudy and Jill went well above and beyond when a vehicle was found to make sure it was still available when all was settled.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very Positive Experience!!!

I was unaware of this dealership until I was looking at my credit unions website where I found "preferred dealers." When I looked at the website, I found a car I was interested in and visited the next day to test drive the vehicle. I was greeted by Rudy who was friendly and professional. I told him which vehicle I was interested in and took it for a test drive and decided I wanted to purchase it. We discussed a trade in value for my current vehicle and came to an agreement. We went over the paperwork and Rudy followed up with some paperwork challenges and I was able to pick up the vehicle the next week. He also showed us around the building, including the Service Department and it was very clean and well organized. The experience was very positive from start to finish and I will absolutely recommend this dealership to anyone looking for a used vehicle. Thank you to all involved!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

HI Vicky, thank you for your positive review of our sales and service department. I hope the Forester will be the perfect car for you and your new dog. Thank you Rudy