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Exit5 Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)
Visit Exit5 Auto Group
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–5:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–12:00pm
Sunday Closed Closed
(518) 670-4424 (518) 670-4424

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exit5 Auto Group from DealerRater.

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Exit 5 Auto is simply the Best!!!

Exit 5 Auto is wonderful! Rudy is a professional from start to finish. Thank you for a truly great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Tom, I am very appreciative of your review. Thank you for giving Exit5 the opportunity to earn your business. Rudy

Toyota Camry

Rudy was very quick to respond to my initial e-mail, he confirmed my appointment for a test drive which was re-assuring to me that it was important to him. This was not the most expensive car on his lot but his professional actions and demeanor made it clear I was his focus. We talked candidly and easily about my trade and his car and quickly came to agreement. Great experience I will certainly look at his inventory next time I need a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jay, thank you for your positive review. I appreciate how you feel about our dealership and look forward to assisting you in the feature. Thank you Rudy

Best experience

Great customer service. No pressure super friendly. If you need a car this is definitely the place to go.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Dagoberto,thank you for your kind review. It has been a pleasure working with you on the purchase of your Grand Cherokee. We look forward to seeing you in the feature for all of your maintenance needs on both of your cars. Thank you Rudy

Best ever...

The most pleasant, easy, accommodating car buying experience I've ever had! Will recommend Exit 5 Auto to everyone I know! Thanks for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Comparison shopping for a great value

I had been looking for a pre-owned car and over the course of many months saw some adequate cars. I was not aware of Exit 5 Auto during this search. A friend told me of a Toyota Corolla on Exit 5's lot and I decided to take a look. I met Jill during my initial visit. She is an absolute professional. During the test drive she provided expert knowledgeable about the vehicle and the history of the car during its stay at Exit 5. When she knew the answer, she gave it. If she didn't know the answer she would not speculate - she answered honestly that she would have to do further research and get back with me. I was very pleased that Exit 5 would allow me to take the vehicle to my own mechanic for an extended checkup. The Corolla was very well maintained and passed a rigorous pre-purchase inspection with ease. A simple negotiation led to my purchase of a quality vehicle at a fair price. Jill, Rudy, the facility and the entire staff are very impressive. I am thankful for Jill's help throughout the car buying process. She is a consummate professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Chris, thank you for your review. I can't tell you how lucky I am to have a sales professional like Jill.I am appreciative of your business and hope to assist the rest of your family with there automotive needs in the feature . Thank you Rudy

Best used dealership in Capital region !

I Recently purchased a truck from exit 5 auto. I had been looking for a little over a year and had visited exit 5 a few times. During those visits i never once felt pressured . Once i finally decided to pull the trigger the buying process was smooth and fast. I highly recommend exit 5 auto to anyone in the market for a quality used vehicle. Jill and Rudy thanks for the great customer service you guys are top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mike, thank you for the great review. Jill and I are very appreciative. We hope you enjoy the f-150. Thank you Rudy

Awsome place Awsome people ..

From the time Rudy met me in the parking lot, with a smile and a hand shake, until he got me into a great vehicle, I had a great experience. My family an I are 100% happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Toya, thank you for your positive review of Exit5 Auto. Were super happy we were able to find you the right car at the right price. We look forward to seeing you for your routine oil changes. Thank you Rudy

Great little Ford

Great help and knowledge buying my Fiesta, he addressed any concers I had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Brian, thanks for the review. It was great dealing with you and I hope you enjoy the Fiesta. We look forward to seeing you in service for your routine maintenance. Thank you Rudy

Exit 5 Auto deserves more than 5 stars!

My fiance and I recently purchased a Dodge 3500 from Exit 5 Auto and we could not be any happier. The entire process was smooth and enjoyable. We worked with Rudy who was fantastic. He is very knowledgeable and attentive which made the entire process stress free (which I can not say about other dealerships we went to). The showroom was great as well! Please do yourself a favor and go to Exit 5 Auto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Cassandra and James. Thank you for your positive review of Exit5 Auto. We are pleased that we were able to find you the right truck. I hope you enjoy it for many years to come. Thank you Rudy

Great place to buy a used car!

Top notch buying experience with Rudy @ Exit5. We've been shopping for a used car for a few weeks and have visited countless dealers in the Albany area. Finally found a car we like with these guys at Exit5. Overall car buy experience was better here than at any dealer we went to. They know their stuff, the place and cars are immaculate. Price on sticker is fair market price. No pressure, very smooth experience from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi J , thank you so much for your positive review of Exit5 Auto Group. I really enjoyed helping you find just the right Mini Cooper. Hope you love driving it around. Thank you Rudy