Reviews
It was ad a pleasant experience and it was not time
It was ad a pleasant experience and it was not time consuming. We picked up the Kia in a reasonable amount of time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kasdean1, we're delighted to hear that your experience at West Herr Kia was both pleasant and efficient. Thank you for choosing us!
I went in to West Herr Kia of Orchard Park to have a
I went in to West Herr Kia of Orchard Park to have a recall completed. From the moment I arrived Casey and his crew were super friendly and helpful. The whole dealership atmosphere was very friendly and welcoming. I was taken care of quickly and left with nice car wash. Awesome job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, we're delighted to hear that Casey and the team at West Herr Kia of Orchard Park provided such a welcoming experience. Thanks for sharing your positive feedback!
On 09/09/24 I purchased a Kia Forte and was incredibly
On 09/09/24 I purchased a Kia Forte and was incredibly happy to have met Noah Wigdor, my Sales Consultant. I am a 79 yr old female and have been buying and leasing cars for about 60 years. And to me has never been a pleasurable experience until I met Noah. Youth at its best. Professional, patient, attentive, and polite. Great attributes to have as a Sales Consultant I’d say. Never pushy, listened to me and put me into the perfect car . Noah, you were the QB in my situation and I can’t thank you enough. Kennedy and Phil were stars also. Go WestHerr and GO BILLS !!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience! We're delighted to hear that Noah, Kennedy, and Phil made your car-buying process enjoyable at West Herr Kia. Enjoy your new Kia Forte, we wish you safe travels ahead! Take care!
Rene (from the West Herr Amherst dealer) facilitated my
Rene (from the West Herr Amherst dealer) facilitated my purchase of a Kia Niro hybrid. She made the purchase pain-free with her professionalism and trustworthiness. I am a senior citizen who had not purchased a car in over 15 years. Rene was patient, courteous, and went the extra mile to answer any questions. I highly recommend Rene from the West Herr Amherst dealer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elizabeth, we're delighted to hear that Rene made your experience at West Herr Kia so seamless and enjoyable. Thank you for sharing such positive feedback! Enjoy your new Kia Niro hybrid!
Efficient and pleasant employees, Have all my service
Efficient and pleasant employees, Have all my service completed by the very competent service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad to hear our team at West Herr Kia provided efficient and pleasant service. We appreciate your trust in our service department!
Did not take my service requirements seriously.
Did not take my service requirements seriously. And when pushed the issue a little they pushed back. So wrong customer service decision.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for not meeting your service expectations. It's disappointing to hear about the pushback you experienced, and we strive to improve our customer interactions. Please reach out so we can address this further. Thank you, Marc Mangione - Sr. Sales Consultant - (716) 926-7601
Service was quick and friendly.
Service was quick and friendly. Waiting area was comfortable. I especially like the complimentary car wash.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mario, we're glad to hear you enjoyed the quick service and comfortable waiting area at West Herr Kia. Thanks for highlighting our complimentary car wash!
This was definitely a great car buying experience.
This was definitely a great car buying experience. Fred Koch was a pleasure to deal with, he is professional and kind. No pressure just calm, helpful and eager to get you what you want in a vehicle at a price you can afford.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your positive experience! We're delighted to hear that Fred made your visit at West Herr Kia enjoyable and stress-free. Enjoy your new vehicle!
Fast, effective and simple.
Fast, effective and simple. Great staff and awesome vehicle. I recommend Kia on Southwestern to everyone looking for a new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ali, we're delighted to hear you had a smooth experience with our team at West Herr Kia! Thanks for recommending us and enjoy your new vehicle!
Was as painless and friendly as possible.
Was as painless and friendly as possible. The Staff took great care of me and I would recommend West Herr Kia
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jonny, we're glad to know your experience at West Herr Kia was so smooth, easygoing, and friendly. Thanks for recommending us!