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DCH Subaru of Riverside

(1,120 reviews)
Visit DCH Subaru of Riverside
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday 10:00am–7:00pm Closed
New (888) 348-8217 (888) 348-8217
Used (866) 839-0165 (866) 839-0165
Service (844) 205-7749 (844) 205-7749

Reviews

(1,120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Professionalism

I have been pleased with each interaction I've had with members of the DCH Subaru team in Riverside. Chris is always kind and helpful when my Outback needs attention. When I took my car in for its 30,000 mile service last week, the service tech who inspected my car upon drop-off noticed my wind shield was cracked. He advised I have it repaired as soon as possible as the crack might interfere with my EyeSight safety system. When I mentioned this to Chris as he prepared my paperwork he advised my to first contact my insurance carrier to see if the glass was covered. I called and was elated to find out the $1,400 expense of replacing my wind shield was covered 100%! The team at DCH Subaru in Riverside has my vote for exceptional customer service. They keep my 2015 Outback running smoothly to keep my family safe. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

This service is amazing. It's a great place very comfortable, relaxing area. Last time I got my car service, they made sure I was good and happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome

I bought my Subaru from this dealership because of the price given to me by Allen and also the excellent rating this dealership had been given through reviews. Allen was professional, had a wonderful sense of humor and I was very relaxed when taking care of all the details! I would highly recommend this dealership to anyone. Amin handled the finance and I was very pleased with his professionalism!! All good; I love my Crosstrek!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Highly recommended dealership

Bought Subaru from this site when it was owned by Singh, and since then have had it serviced by Singh and then DCH when site changed ownership. I have had nothing but great experiences, both with Subaru generally and with DCH specifically.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easiest car buying experience I’ve had

They were super helpful with find the exact vehicle I wanted. No pressure in buying something I didn’t 100% love. Very helpful through the whole car buying experience. Would love to do business with again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding

I have always received personalized attention and this time was no exception. Chris Chavez took excellent care of me and kept me informed of my car's servicing progress. Ruben Perez helped with checkout as Chris was assisting another customer when I walked in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

So easy

This was such an easy process and Allen handled it with professionalism and a true desire to make sure I was taken care of. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

36,000 mile service

The service was performed. The technician noted that the tires were worn. Chris Chavez the service rep called and asked if I wanted them replaced. I said yes. Chris also informed me that I had a one time car alignment available and so I used that at this time. The car was ready on time and the work performed was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional service experience

Took care of problem in a timely manner. Very pleasant and helpful staff. They don’t suggest what you don’t need when servicing your vehicle. They actually suggest ways to decrease unnecessary costs. Most service centers at other dealerships try “sales calls” as you already got you. Chris Chavez, the gentleman who helped me, should be considered for a promotion. This dearship is furtunate to have him working there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

very nice

helpful personnel. prompt. nice, upgraded waiting area. easy to make an appointment. have been going there for several years. coupons! shuttle service. try it. you'll like it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.