Reviews
Trustworthy
They are very prompt and thorough. They keep their promises. I like them. I arrived early and started the service visit right then They asked if I wanted a car wash and my car came back spotless. I am always impressed with a quality of service I receive everytime.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Service Department
The ladies and Chris in the Riverside Subaru rock! I have visited all of the service departments in the three local Subaru dealerships and this one by far exceeds my expectations with friendly and compassionate staff. They are always prompt and come up with a solution if my car has to stay for any period of time. Chris ensures my teenager is happy and even remembers each customer's name without having to look it up. That's a guy who actually likes his client base! When spending chunks of money, it sure makes it easier to have staff that care.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great representation of Subaru
This was my first Subaru. Our sales rep Brian was very responsive and helpful. They gave us a great deal. Nearly all the deal was made almost completely over the phone and Internet. Problem: we didn't realize the car had water spots over the entire exterior. Brian made it right, however. He vowed to correct the oversight by bringing us back to clear the spots. He even offered to top off our fuel. That's service, when things don't always go right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Fun, Friendly, and honest.
I started the whole process online. When I walked into the store, the process was easy and fast. The price quoted to me online, was the price I paid. No going back and forth. Knowledgeable and friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Deal & Nice People & Easy To Do Business
My wife and I were internet shopping for a lease on several different makes and models of vehicles, including the 2018 Subaru Outback 3.6R. While we were waiting to receive quotes, we visited four different dealerships near our home to look at the vehicles of interest: Dodge Dakota, Chevy Traverse, Mazda CX-9 and Subaru Outback. When we arrived at DCH Subaru, we met Client Advisor Ali Ahmed. He was kind, patient, no-pressure and very knowledgeable about Subarus. Conversely, the people at the other dealerships were not as pleasant. I returned to test drive the Outback, and once again Ali was kind, patient, so--stress and knowledgeable as we drove the car. The quote that Ali emailed us was a great deal, better than every other Subaru proposal we saw, and comparatively speaking, a significantly better deal than we saw from the other brands. He also made sure to be available to us on his days-off, and was very responsive when we had to reach him during that time. When we returned to complete some initial paperwork, Ali's manager offered us even better terms on a similar vehicle that they has in-stock (just a different color than we wanted). That is the car we took home! We had great interactions with Ali Ahmed and Donald Smalley. We are very pleased with our experience and with our deal!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful, fast, and easy!
Hands down the best experience I’ve had at a car dealership. Dennis Cornell was great help very informative. We explained what we wanted and pricking and he was able to make it happen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Research pays off
I shopped for products and pricing for months before i bought a new car. This was to be the first new car purchase since 1984 and i did not want to get burned like the last time. So Read everything i could and spoke to everyone i knew, and spike to total strangers who had differant brands of cars and i settled on Subaru because of my research. My pricing i researched as well and i knew what i wanted and how much i was willing to pay down to the monthly payment and interest for financing. The Riverside Subaru dealership matched my best bonified written price and delivered as promised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience
I love my new outback and subaru could not have made my experience with them any better. Everyone was assume. The knowledge they showed about their vehicles was outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service.
Nick was my sales rep. He was very knowledgeable about the car I was interested. It was a pleasure doing business with him. I will recommend him to my friends and family.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
complimentary check up
We were greeted quickly and service took about 1 hour and the entire experience was easy. This was our first time servicing our new Forrester.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair