Jeff Wyler Nissan of Cincinnati

I needed service on my car. I always ask for Ben when I need service. He is very friendly and courteous. He always goes over everything very clearly and answers all my questions.

Purchased a car there in Sept 2022. The experience was overall positive; I worked with Tom Jones who overall was good. Here is my issue (and perhaps all dealerships do this now) - they add a $1000 up fee for any car purchased that includes a sanitization fee (because of Covid), they make your third brake light blink, and they top off your fluids. I negotiated this to $700 - which according to the salesman is their cost (certainly a lie). This, of course, is pretty ridiculous on so many levels. I am still bitter about this - but the car was significantly below the market value so I made the purchase. I would think twice about buying from them again.

Kirt Thomas was very friendly with a beautiful smile. Excellent customer service. He’s truly an asset with Nissian 😃. I will definitely recommend him. Keep up the awesome work.

I bought a used car for $40,000 and it had some scratches on it. They said they would fix the scratches and I can come back at a different time, and they still haven’t contacted me even after several emails and now it’s been a month. Also they charge me $995 for detailing the car and supposedly sanitizing it. And they said Mr. Wyler did this as a favor to everybody, and I said it’s a favor I had to pay for. I’ll never buy another car from them again.

Sahra Baker is very professional when working with me getting the rite auto for me she was very nice and she made getting a truck easy and fun I will definitely send others her way Thank you Sahra Baker

They bought my truck from me and I had no issues'. They paid me what they said they would. They paid off my loan and sent me a check with in 3 days. Could not ask for anything more. The staff is super friendly and everything is straight forward. No hidden fees and no surprises. Thanks Doug from Milford

I deal with the parts department on a regular basis. This parts department has to be the worst parts department in Cincinnati. The employees are flat rude, rarely get the correct parts looked up. I will just give my business to Busam Nissan from now on.

I would NOT buy a used car from them. Especially a Nissan with a CVT transmission. Class action lawsuit and neither Jeff Wyler or Nissan will step up to help. Google before you buy, unlike I did, and go elsewhere...

One word HORRIBLE!!! I went there to get a diagnostic test 150 dollars, then they tried too over charge me for the work! Ben Misner customer service skills were horrible. I don’t know how that place is making ANY business. I will NEVER return to that place, nor recommend and of my nurse colleagues there. I am disgusted with that place, I will not buy a car from there, or get any work done there. Chevy here I am. This review is for the COLERAIN Avenue location.

Due to my experience with the Jeff Wyler Nissan dealerships, I recommend avoiding them for car sales, the sales staff does not adequately communicate with customers and doesn't honor the deals they offer. I was looking to purchase a used 2014 Corvette they had listed. I spoke with a salesman several times on 4/22 & 4/23/20 (a Wednesday & Thursday); at the end of the day Thursday, we had a tentative deal agreeable to both sides and I scheduled a 3rd party Pre-Purchase Inspection for Friday the 24th at a nearby shop, with the expectation that I would drive to the dealer on Saturday morning (4/25) to complete the deal and take delivery. Come Friday morning, I tried to have the Corvette taken across the street for the PPI, but got vague feedback and only after several calls and going to a manager did I find out that the Corvette "was being held for a manager's friend at the Eastgate location," to supposedly be purchased that day. Why was the deal offered to me not honored? Clearly I'll never know. Late Saturday afternoon (4/25), the salesman called me to apologize for the run-around and said he was retrieving the Corvette from the Eastgate location, that he would be contacting me Sunday with a new offer to compensate for the shenanigans. Well, it's 9pm on Sunday the 26th and the salesman never called, seems I was given more misinformation. Can't recommend doing business with a dealership who treats customers in this fashion; it's disrespectful.