Reviews
I have bought two vehicles from Principal Infinity and
I have bought two vehicles from Principal Infinity and have been well pleased with them each time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Bill! Thank you so much for the rating and review! We are so glad to hear that you had an exceptional experience at Principle INFINITI of Boerne. We appreciate you and your business, and we look forward to serving you again in the future!
Exceptional experience with great outcomes.
Exceptional experience with great outcomes. Pricing was fair and that is just one reason why this is the THIRD car we purchased from here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you so much for the rating and review! We are so glad to hear that you had an exceptional experience with Andrew at Principle INFINITI of Boerne. We appreciate you and your business, and we look forward to serving you again in the future!
Bought a used Lexus April 21, 2022 and still do not have
Bought a used Lexus April 21, 2022 and still do not have license plates. Begging for help. Keep getting told next week they'll get my plates...trouble being it's a car from California, like it wasn't titled before they put it up for sale. Driving now on the second set of expired paper plates. Have not heard back from sales agent since dealership got my money. Am filing a dealer complaint August 1, 2022.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Tina. We apologize that your experience was not an exceptional one. We take pride in our transparency and our ability to deliver unparalleled service. Please reach out to our General Manager, Greg Warrick, at greg.warrick@principleauto.com. I've also found you in our system, so I will have Greg or a sales manager reach out to you ASAP. We'd love to talk more and get the details on how we can improve in the future. Thank you.
Bad Experience
Buying experience was good but everything went downhill. Bought a new QX55. Vehicle has issues. Car has spent almost as much time at the shop as at home. I won’t list the issues but will say that the Sales Manager promised to make it right buy allowing me to move into a new vehicle. He promised to make the number work. That should have been the first red flag. I told him anything over what I had already paid was too much. His response was that I would be happy. New car came in and he tried to make me pay an additional $7000. Service also hasn’t fixed all the issues. I won’t be using them again. This is my first Infiniti and sadly they have probably ruined me from ever buying another one. My only recourse is to post my experience. Hopefully it’ll help someone else.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tom. We apologize that your experience was not an exceptional one. We take pride in our transparency and our ability to deliver unparalleled service. Please reach out to our General Manager, Greg Warrick, at greg.warrick@principleauto.com. We'd love to talk more and get the details on how we can improve in the future. Thank you.
Been coming to this dealership ever since their grand
Been coming to this dealership ever since their grand opening, and the service is always top notch!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sandoa! Thank you so much for the rating and review! We are so glad to hear that you had an exceptional experience at Principle INFINITI of Boerne. We appreciate you and your business, and we look forward to serving you again in the future!
This was my 4th vehicle i bought or leased at Infiniti of
This was my 4th vehicle i bought or leased at Infiniti of Boerne. Great customer service from everyone involve. Rowena did an outstanding job and so did Lonnie in Finance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Thank you so much for the rating and review! We are so glad to hear that you had an exceptional experience at Principle INFINITI of Boerne. We appreciate you and your business, and we look forward to serving you again in the future!
Great service explanation and timely.
Great service explanation and timely. Got a loaner also. I will return again also got a video explanation
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Randy! Thank you so much for the rating and review! We are so glad to hear that you had an exceptional experience at Principle INFINITI of Boerne. We appreciate you and your business, and we look forward to serving you again in the future!
This was my second QX80 to purchase with Infiniti of
This was my second QX80 to purchase with Infiniti of Boerne and I have been well satisfied with the dealing and service I have received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful service always! They go above and beyond in...
Wonderful service always! They go above and beyond in every area at Infiniti of Boerne. I’m a repeat customer😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service. Rowena was very helpful and...
Great customer service. Rowena was very helpful and patient with her sales approach. Donny (finance manager) was also very helpful and informative.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car