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Principle INFINITI of Boerne

(215 reviews)
Visit Principle INFINITI of Boerne
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:30pm
Tuesday 8:30am–7:30pm 7:30am–6:30pm
Wednesday 8:30am–7:30pm 7:30am–6:30pm
Thursday 8:30am–7:30pm 7:30am–6:30pm
Friday 8:30am–7:30pm 7:30am–6:30pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (210) 504-3383 (210) 504-3383
Used (210) 807-9460 (210) 807-9460
Service (210) 428-6756 (210) 428-6756

Reviews

(215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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BEST car buying experience ever!

Best service we have ever received at a car dealership! From the moment we inquired about a used vehicle, James never made us feel like we were at a car dealership. He spoke with my husband, told us what we could expect for our trade in, and we were able to make a deal before we even drove over an hour to see the car in person! From the moment we arrived, we were given free range to check out the Yukon without anyone breathing over us...oh, and paperwork was already in progress so we didn’t have to wait as long as it can take. The waiting area is very nice and clean and includes complementary snacks and drinks while you wait (maybe 20mins) to sign paperwork. Easiest experience ever buying a car!! Very friendly unlike anything we’ve ever experienced. Would definitely make the drive to see them again in the future. Thank you James!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, and thanks so much for stopping by and leaving a review of your awesome shopping experience here at INFINITI of Boerne! We are over the moon that your purchase went so smoothly, as we always aim for happy customers :) Please let us know if you ever need anything!

Worked with price and sold a good vehicle

I’m happy with the way I was updated on the vehicle and the purchase itself was painless. James was helpful and willing to make the deal work well for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, and thanks so much for stopping by to leave a review! We're so happy to hear about your positive shopping experience and hope you'll stop by sometime soon. Take care!

I will be back!

Without hesitation the best car buying experience from the moment I walked in. It didn't stop when the sale was complete it continued over to the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review! So glad to hear your experience with our sales team was all that you expected & more! As always, you're welcome back anytime and please let us know if you need anything at all. Take care!

Great !!!!!

I had visited several car dealerships over the last two weeks and was never treated more professional then Bourne Infinity. Thank you Tim and team for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there! Congrats on your new car--it looks amazing! We're so happy to hear you had an awesome experience at our dealership, and hope that you'll stop by anytime. Enjoy and take care!

Confidence restored

They've covered the cost of the repairs and my wife and I are absolutely satisfied! Thank you for your honesty and help when we needed it most! ???

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Hello, and thanks for the 5-star review! So glad to hear we were able to exceed your expectations as we always aim to have happy customers. Please stop by anytime, and take care!

Exceptional service

I really had no expectations going in I simply wanted to test drive the car. I loved the test drive on the G25 Tim (sales consultant) drove for a bit before I got the courage to drive the car. He was very attentive and very helpful throughout the whole process. I loved the experience that I received at INFINITI of Boerne!!! They are the Best of the Best!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Vee!! Congrats on your new car--it's beautiful! We're so glad our team was able to go above and beyond to meet your expectations. Please let us know if you ever need anything!

Best experience I’ve ever had at a dealership

This dealership really deserves a 5 Star ?? My salesman Tim Hejl was extremely helpful and his willingness to help me with all my questions even after the sale of my car was great. He was very professional, went above and beyond. He had everything set up and ready to go for me when I got to the dealership. He stayed late to accommodate my work hours that make sure I got my new car. He never rushed me and husband, took the time to go over all of the exciting features of my car with us. The finance manager was also extremely helpful, he worked with us on the numbers we were looking for. He was also very professional and stayed late to ensure our financial decisions with our car was just right. We will definitely go back to service and purchase more cars in the future. I will recommend this dealerships to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Mr. Nguyen! We are so pleased to hear you had an awesome experience with our team. Customer service is always our top priority, and it sounds like we truly went above and beyond to make sure you were taken care of. Thank you so much for your spectacular review, and know you're welcome at our dealership anytime. Take care!

2018 QX30

New to the area, I wasn’t sure what to expect from Infiniti of Boerne, but I was pleasantly surprised!! My dealer, Tim Hejl is the best!!! He made sure to take the time to understand my needs in a new vehicle and to help me get the best deal!! He is upfront, communicative and great with follow-up!! Infiniti of Boerne is the only place I will go for my next vehicle!! I love my new ride and have gotten so many compliments! My All-Star team is Tim in Sales, Jose in Service, J. Michael in Finance and Greg in Management!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jordan! Your new ride is sweet, it's no wonder you get so many compliments! :) Thank you for taking time to leave such an awesome review as we appreciate any and all feedback--especially from happy customers! We hope you continue to enjoy your new vehicle and that you'll stop by sometime soon.

Infiniti = quality + personality

I had the most pleasant experience at Infiniti Boerne. I went in asking for what I wanted and what I expected and they delivered. Tim took care of everything along with his manager Vic. Also, Jose in services made me fell so welcomed and was helpful with all that they offered at the shop. I am so thankful that I came here to buy my new QX50!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there! Thank you so much for taking time to leave a review, and an excellent one at that! We strive for excellent customer service & it sounds like we accomplished our goal! We appreciate your business and hope you will stop by soon. Enjoy your new QX50!!

Completely painless!

I've purchased many vehicles over the years and absolutely none of my previous experiences stacked up to the level of customer service, professionalism and and ease of purchase as it was at Infiniti of Boerne! Thanks guys! Soon to be repeat customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear that you enjoyed working with us and found the vehicle you were looking for! Thanks so much for your thoughtful review!