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Principle INFINITI of Boerne

(215 reviews)
Visit Principle INFINITI of Boerne
Sales hours: 8:30am to 7:30pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 8:30am–7:30pm 7:30am–6:30pm
Tuesday 8:30am–7:30pm 7:30am–6:30pm
Wednesday 8:30am–7:30pm 7:30am–6:30pm
Thursday 8:30am–7:30pm 7:30am–6:30pm
Friday 8:30am–7:30pm 7:30am–6:30pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (210) 504-3383 (210) 504-3383
Used (210) 807-9460 (210) 807-9460
Service (210) 428-6756 (210) 428-6756

Reviews

(215 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Upside down trade in

Rob was great from the beginning! I called about a pre owned vehicle and spoke to him, set an appointment for a saturday. When I came down to the store, I was greeted professionally and promptly by him. We talked about my plans for a vehicle as well as a trade in and rob and his team did everything in their power to put me into that vehicle I wanted. Unfortunately we were unable to get the deal done. As I left boerne, thinking my deal was not going to get don, Rob and his team stayed avid and ended up finding me an even better deal that I wanted! We were able to trade in my 2004 Nissan 350z with negative equity, and get into a brand new q50! Everything was explained in the finance department clearly and that helped me make the decision I made to purchase. Thanks jmc! I can't thank rob and his team enough! I feel like every possible Avenue was approached and he was able to finally pull the right strings and help my family out! We will definitely be back when it's time for a new car. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Joseph, we are thrilled that you found the car of your dreams and our team was able to make it all happen for you! We truly care about our customers and making sure all of their needs are met. We appreciate that you trusted us to make this happen and we look forward to seeing you again for service appointments and other vehicles in the future!

Exceptional service and quality

I purchased my first Infiniti at Infiniti of Boerne and I can not say enough about the dealership, the sales staff and the service I received when I purchased my new vehicle. When I arrived to pick up my new Infiniti QX50, they had the vehicle ready for me. Rolando spent more than an hour just answering all of my questions and explaining all the features. They were all so kind and I will always buy my vehicles from Infiniti of Boerne. In addition to the sales staff and service, the QX50 is an amazing vehicle. I have upgraded from a Ford Escape and I had no idea all the features that come standard on a QX50, and the way it drives is amazing. It is very sporty and fun to drive! It is a wonderful car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience

Car buying is usually such a hassle. No matter where you go it always seems like you go in to look at a car you spend hours negotiating and being pushed hard to buy. Not at this dealership!!! I found a car online, and contacted the dealer about it. Did all the negotiations via email and text. We set an appointment and the paperwork was ready when we got there. I truly pleasurable buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience!!

Jeremy made this the smoothest car buying experience! He was knowledgeable, helpful and went out of his way to help us through the entire process. I highly recommend him to anyone looking for an honest, professional and knowledgeable salesman. J. Michael in Finance was very helpful as well since this was my first experience purchasing a vehicle on my own. I appreciated his honest advice and guidance!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

You guys are awesome.

My total experience was excellent. Living inSan Antonio we started at another dealer where we walked out after a short time of dealing with their mess. Decided to make the drive to Beorne and it was well worth it. The facilities were excellent and everyone I delt with were energized and truely helpful. I can honestly say I’ve never met a dealership or salesman I liked but my experience here was entirely different. Rob Armstrong was our salesman and did an outstanding job of listening while still truly helping us through the process. I hope to have a long relationship with this dealership and Rob.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great, speedy service

Had a great experience purchasing our QX80. We came in and test drove a couple and looked at others. A lot of time was spent with us to learn about features and differences between all the available options. We had one concern about the vehicle we intended to purchase and Rob got it fixed immediately. We were able to do a lot of the purchasing process at home and over the phone so everything was prepped and simple to leave the lot once we arrived. With a newborn at home, this was a major value-add which made for a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

First Class level of care and service

I've had my car serviced at Infiniti of Boerne 3 times since I purchased my G37 a year ago and each time both the service team and their assistant manager, Shawndy, have blown my expectations out of the water. They provided me with a complete sense of confidence and relief each time, receiving comprehensive inspections, quick and accurate diagnosis of any issues, and efficient repairs. Costs are slightly higher than what you might expect at a local garage, but the level of service, care, confidence, and peace of mind is well worth it and has me looking forward to any of my vehicle's future visits.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Love this place Infiniti Boerne!!!

I absolutely had the best experience ever! From start to finish the service was suburb! Anisia was absolutely amazing in every way possible, she was so helpful and so understanding, it was a wow! Please ask for Anisia if you want to buy an Infiniti she is truly amazing! I Love my QX50!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Absolutely Amazing and Easy Process

I was looking for a QX80 for my wife. I reached out to several dealerships with very specific needs and wants. Anisia was very informative, but most important to me was that she was really communicated with us. She really helped us feel like we are making the right decision even though we never met in person, we lived in Austin and she was in Boerne. She got is the most amazing deal we could’ve hoped for. She was with us throughout the entire process and I cannot overstate how communicate she was. I will forever do business with them when I’m in the market for another infinity. This is how vehicle buying should be. Oh and she delivered the car personally to us. Thank you again!! Sam

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We had a wonderful experience.

Anisia was wonderful to work with in every way. I would definitely recommend the dealership because of her! She was super professional and quick to respond to every little question.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.