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2025 state dealer award
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2025 state dealer award
2025 consumer dealer award

Reviews

(684 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses Lexus from DealerRater.

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In for routine maintenance, friendly staff.

In for routine maintenance, friendly staff. All went as expected, it took longer than I expected as on this snowy day I was the first customer, and the only one until someone else came in 30 minutes later. Comfortable waiting area, just wish they would change the endless loop of an old Howie Mandell game show! It been on every time I'm there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Matt! Thank you for giving us an excellent review. We appreciate you.

Raymond was wonderful.

Raymond was wonderful. Bryce found car for me and delivered very quickly. Best experience ever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jocelyn! Thank you for giving Raymond and Bryce such a great review. We appreciate you.

Quick service.

Quick service. Helpful staff. Comfortable waiting area. Price was reasonable. I’ll be back in six months!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Joe! Thank you for giving us such a great review. We appreciate you.

I had a great experience with Moses and my salesman Tim

I had a great experience with Moses and my salesman Tim Douglas!! If you are looking for a new or used vehicle, go see Tim at Moses SuperCenter in St. Albans! Excellent customer service all the way around!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lisa! Thank you for giving Tim an excellent review and recommendation. We appreciate you.

I took my car in for regular maintenance, nothing was

I took my car in for regular maintenance, nothing was wrong with it and service was quick. Unfortunately I have 2 complaints. When I purchased the car a big selling point was that the car could be picked up and delivered back to me. When I requested this I was told there was a 30 day + backlog which was very inconvenient. I also had a card from the dealership which said the car could be picked up and would be washed and vacuumed. My car had been washed but the inside had not been touched. I was very disappointed because I was hoping to have all the dirt and debris from the winter cleaned out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sandra! Thank you for giving us a 4-star review despite the issues you mentioned. I am forwarding your review to our management team to make them aware of those issues. Thank you for choosing Moses. We appreciate you.

Unfortunately when being serviced we were quoted for a

Unfortunately when being serviced we were quoted for a tire that should have been under coverage that was purchased that wasn’t checked. We were not even offered a patch when a screw was in the tire. We took the car to another shop to have it taken care of in the interim. I am very disappointed in their “luxury” service at the present.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John! I'm sorry you were not provided the kind of service we expect from our staff. Thank you for bringing this to our attention. I have forwarded your review to our management team. Thank you for choosing Moses. We appreciate you.

All the staff is very accommodating and when I have a

All the staff is very accommodating and when I have a problem, they fix it on the On the spot. They wash my car after they finish their service and did a good job with their service. I’ve never had any bad service for the last 27 years

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Tarakji! Thank you for giving us an excellent review. We appreciate you.

Best service department I have ever dealt with.

Best service department I have ever dealt with. Very professional, courteous and knowledgeable. I would recommend to anyone or put them up against anyone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi John! Thank you for giving us a great, complimentary review. We appreciate you.

I always get great friendly customer service, they always

I always get great friendly customer service, they always explains all the service I will be receiving.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Pam! Thank you for your 5-star review. We appreciate you.

Dionte and the entire crew are courteous, professional,

Dionte and the entire crew are courteous, professional, and expedient in finding my car. Will check will Moses in the future when I'm in the market for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Roy! Thank you for giving Dionte and our staff a great, complimentary review. We appreciate you and look forward to seeing you in the future.