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Clay Cooley Volkswagen of Richardson

(2,039 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 national dealer award
View 1 awards
2013 national dealer award
New (844) 327-4641 (844) 327-4641
Used (877) 657-8679 (877) 657-8679
Service (877) 845-6614 (877) 845-6614

Reviews

(2,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Volkswagen of Richardson from DealerRater.

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Great experience.

Great experience. Really enjoyed working with Rachel Anderson as she kept me updated throughout the process and provided options based on technician evaluation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Estoy 100% satisfecha con la atención recibida en el

Estoy 100% satisfecha con la atención recibida en el departamento de servicio, igualmente satisfecha en la calidad y de servicio prestado al carro.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Estoy muy satisfecho Con el trato gentil que recibo por

Estoy muy satisfecho Con el trato gentil que recibo por parte de los trabajadores y su responsabilidad y con respecto al servicio al carro 100 % satisfecha

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alex was amazing again.

Alex was amazing again. He never lets us down and is always very professional. He works hard and always responds quickly. Our Atlas runs great and the updates are fixed. As always the Atlas was washed and the mechanics do a great keeping the vehicle clean. Thank you to Alex, the Service Department, and Clay Cooley Volkswagen of Richardson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Overall, everybody work friendly I'm so happy that I sent

Overall, everybody work friendly I'm so happy that I sent for repair my car . The professionalism of all staff, specially make sure my car was ready as soon as possible, also providing me with updates of what was being done to my car. Great customer service. Thank you! I will definitely recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Trevor was new at his job, and was very accommodating.

Trevor was new at his job, and was very accommodating. He got all my questions answered and met my expectations. Thank you and I love my new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Keri made my purchase a great experience.

Keri made my purchase a great experience. Keri is a great asset to your dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Once again,I received highly efficient, professional, and

Once again,I received highly efficient, professional, and courteous service. Have been doing business with the dealership for many years. Will return- just not right away, I hope. LOL

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I liked the prompt greeting at my car when I arrived.

I liked the prompt greeting at my car when I arrived. Quick service in a beautiful remodeled dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer service is always amazing.

Customer service is always amazing. Rachel is always making sure I’m taking care of

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.