Skip to main content

Clay Cooley Volkswagen of Richardson

(2,039 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 national dealer award
View 1 awards
2013 national dealer award
New (844) 327-4641 (844) 327-4641
Used (877) 657-8679 (877) 657-8679
Service (877) 845-6614 (877) 845-6614

Reviews

(2,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Volkswagen of Richardson from DealerRater.

Want to share your experience with this dealership?

Write a review

Exceptional service!

Exceptional service! Kaseen was very helpful and friendly, Getting the loan car was easy and quick. 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My salesman was great, didn't waste my time and didn't

My salesman was great, didn't waste my time and didn't try to pressure me or hard sell me. I knew what I wanted and what I wanted to pay and the salesman got me the deal I wanted. Would highly recommend my salesman Kyle Heintzelman! He treated me with respect and courtesy and most of all honesty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

VW recall for in tank fuel pump was handled timely.

VW recall for in tank fuel pump was handled timely. Dealership was clean and inviting. Kari Hill, service writer, was very knowledgeable and responsive to my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They were thorough and answered all of our questions.

They were thorough and answered all of our questions. Everyone was nice to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great to work with!

Great to work with! Appreciate their help along the way . Would highly recommend then to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everything went well I have no complaints.

Everything went well I have no complaints. I picked up the car on Sunday. Come back Monday and did the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always prompt and professional service.

Always prompt and professional service. I appreciate the honestly and clear explanation of the recommended services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service good customer service I will be there

Excellent service good customer service I will be there for all of my business thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They took care of a couple of little things that I needed

They took care of a couple of little things that I needed fixed after purchasing. They made the repairs quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Nice, concise, and did a good job.

Nice, concise, and did a good job. DJ responded quickly when I had a question. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.