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Clay Cooley Volkswagen of Richardson

(2,038 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–5:00pm
Sunday Closed Closed
2013 national dealer award
View 1 awards
2013 national dealer award
New (844) 327-4641 (844) 327-4641
Used (877) 657-8679 (877) 657-8679
Service (877) 845-6614 (877) 845-6614

Reviews

(2,038 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Volkswagen of Richardson from DealerRater.

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I have bought MANY cars over the years…Hondas, Toyotas,

I have bought MANY cars over the years…Hondas, Toyotas, Nissans - but this was my first VW. This was the absolute best car buying experience I’ve ever had. No pressure, no back and forth twenty times…it was almost too easy. Kyle was absolutely awesome and got me my perfect vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Have always been happy with the work they do!

Have always been happy with the work they do! Kari always takes special care of my needs. She keeps me updated on my service. Thank you Kari! Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love my experience from sales all the way up to the

I love my experience from sales all the way up to the general manager. Outstanding customer service. I will be purchasing from them again and would recommend them to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Positive experience from first-time customer.

Positive experience from first-time customer. I went because of a VW recall on my Golf’s suction jet pump. Service advisor Cat Reyna helped me from beginning when I called to schedule service to the end when he drove up with my washed car. He was professional, informative and efficient as were other staff I encountered. The building was clean and well stocked with complimentary coffee and bottled water.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Muy amable, nos explicó muy bien todo el procedimiento

Muy amable, nos explicó muy bien todo el procedimiento nos ayudó en cada paso muchas gracias Moisés

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I would only recommend Volkswagen of Richardson Is if

I would only recommend Volkswagen of Richardson Is if Dylan was their sales person, he is definitely an asset to this company and made us feel like family. We highly recommend him So much that we have gotten three vehicles from him in the last two months

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Appreciate the diligence and patience Logan exhibited in

Appreciate the diligence and patience Logan exhibited in helping me find a vehicle i didnt even know i wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

KJ took extra mile got things done without request.

KJ took extra mile got things done without request. dddddd ddddddddddddddd dddddddddddddd ddddddddddd ddddddddddd ddddddddd ddddddddddd

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Kyle and Chuck were very helpful and professional.

Kyle and Chuck were very helpful and professional. They made sure I got a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptional service!

Exceptional service! Kaseen was very helpful and friendly, Getting the loan car was easy and quick. 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.