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Jerry Ward Autoplex

(1,601 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 3:00pm
Service hours:
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Awesome place and staff

Awesome experience every time I go. Will recommend Jerry Ward Autoplex to others when I hear they are looking for a great used vehicle at a great price

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Standard Service

Adam Green made sure I received great service in a timely manner. Mike Akers went above and beyond to get me back to work while my truck was being serviced. Amy Nolan was very friendly and efficient during the check out process.. Great staff over all!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great sales team

We had a great experience purchasing our new vehicle from the test drive to financing all the way to signing the papers. Norman Lee was very informative and ready to answer any questions. They were not pushy at all and allowed us time to think about our purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service

I am highly satisfied with my experience at Jerry Ward. Norman Lee (salesman) worked diligently to ensure that I was satified with the vehicle, as well as the purchase price. Buying a car can be challenging, but they went above and beyond to ensure my expectations. All of the staff were awesome. They worked efficiently to make the entire process as smooth as possible. I will not hesitate to do business with them again. I will definitely refer my friends and family. Thank you to all of you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very pleased

Good price clean vehicle friendly service was not pushy at all left with a tank of gas and an extra key. Fair dealers with no deception. I enjoyed the experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Good overall

Good people to work with. Seems honest about what they say. Clean vehicles up to date on service. Gives a good trade in value and works fast!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A+ Service

Their service department goes above and beyond to keep their customers. They keep you updated as to the status of your vehicle, cost of repairs beforehand so you can make decisions, and convenience to the customer. Jerry Ward has earned my business, and I will continue to go there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Yes I would recommend this dealership

I would like to say Jerry Ward for helping me purchase my vehicle the salesmen were very polite and friendly I didnt feel pressured thank Todd Dobsen and Russ Thomas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

So appreciative

Russ Thomas and Jerry Ward did everything they could to help me and they finally got me in the car I wanted! I am so thankful for them and appreciate them very much! I would recommend them to anyone who is looking for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Went above and beyond to help

I’m very thankful for the assistance Mike and all the staff here gave us. We had difficulty with our lender even after years of faithful payments and multiple loans. They worked for 3 days to make sure we got the best deal. I recommend anyone that is looking for a vehicle to give them a try

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.