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Jerry Ward Autoplex

(1,601 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Best dealership ever!!

My fiance and I have been looking for the right car for our family for about 6 months now. Norman Lee met my husband at a convenient store and he gave him his card and told him to apply online. We hesitated for a few days thinking it would be a waste of time. But we decided to give it a try. Norman Lee was amazing at helping us find the right one. He answered all our questions and went above and beyond to make sure we were satisfied. After meeting Norman we met Russ Thomas, another amazing salesman! He did not give up on getting us approved for our car!! Thank you Russ Thomas and Norman Lee for letting us join the Jerry Ward family!! I reccommend to everyone i know to go to jerry ward Autoplex and ask for Norman Lee or Russ Thomas! I promise you wont be disappointed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Tony went above and beyond to make sure I got a good deal and put me in a great vehicle. Very happy with my purchase today

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very accommodating!

They all went above and beyond any other salesman I have ever dealt with. I noticed a ding on the vechicle and before the end of the day they had it completely repaired. Very kind gentleman. They treated me as if I was family, not a customer. I will highly recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Job

I met one of the salesmen on the lot while I was looking at a certain vehicle and the car sitting right beside it caught my eye. Norman informed me the information about the Mazda CX-5 and from there I took a test drive and fell in love with it. Norman and Jerry personally made sure that my deal was to my satisfaction. When working with Tim in finance, he made it very clear on what ppw was needed and exactly what I was signing. I would highly recommend Jerry Ward Autoplex.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Such an amazing dealership!

Tony Dobson worked with us in so many ways! This has been such an amazing experience. They worked around our schedule and planned everything around what WE could afford! Go see Tony and drive off in a car better than what you showed up in. Tony & Russ are by far the best people to work with on getting a nicer newer car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome customer service.

Toni was awesome helping me with every aspect. I would definitely go to him again for my next car. Everyone at the dealership was helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome

The guys here were amazing and did all they could to get me in a new vehicle. Cant appreciate them enough for the work they did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great place to get a car!

Russ at Jerry Ward Autoplex made my experience with buying a car easy and comfortable. I would recommend him to anyone wanting a friendly and enjoyable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Purchased a vehicle

purchased a vehicle from this dealership and was shown much courtesy and respect. Mr Jerry Ward and his staff made this purchase so easy and I felt very comfortable and they made me feel at ease and helped me with every detail and explained each aspect of the vehicle. Jerry and his staff dreamed it and now I am driving it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jerry ward, Best buying experience ive ever had!

Best place to ever buy a vehicle, if they dont have what you want, they will find what you want regardless of make, model, or color. They can get it. Best customer service ive ever had, quick and easy approval and nicest people you will ever meet work there. The best ones there other than jerry ward are russ thomas, tim long and norman lee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.