INFINITI of Suitland

I had a transmission throttle body replaced but prior to the work being done, I asked for the old part. I was told there was a core charge. I said ok and we moved on. I then asked to see the old transmission fluid.....I was fed, we have not started work on your car and this was end of day.....I asked for a video, I received a black spot which was useless. The next day I received a text around 10 saying that my car was ready. I dont know if the work was done or if my car had been reset the way I had done a week before and shared that info with them. The people out front of service are very professional and I will leave that there but my 2015 does not have a dip stick for me to pull and check before and after on the transmission fluid so that check is out on the customer side. My camera was also disconnected to read the codes but never reconnected for me to view the status of what was transpiring with my vehicle so I can pray that the services rendered were worth my $3,500 dollars. I dont believe my request were unreasonable but for some reason......some people see you as a pain and want you to beg AND pay while taking whatever they give as you find yourself fortunate to use their services.

US Military service members, and concerned neighbors, Please beware of this dealership specifically the service department. My son brought his infinity vehicle for a small repair. When he picked up his car it was essentially un-drivable and this dealership proceeded to tell him it would cost 9 thousand dollars to fix the issue they themselves caused without properly informing that this could occur with the modules. Again, please beware.

Ive had great experiences with this dealership especially with my preferred service man, James. His customer service and Infiniti knowledge have been priceless. He keeps my Q60 in tip-top shape. Ask for James and you'll thank me later.

Infiniti of Suitland is a horrible dealership. The finance department did not payoff my trade for several weeks. My bank was threatening me for the payoff. I had to make another payment on my trade in because Inifiniti of Suitland had not properly or timely taken care of this responsibility. I had to call everyday for weeks until the car was paid off. I was either sent to someone's voicemail or lied to with a promise of someone returning my call. Now almost 2 in a half months later my bank or I have not received my title. Again, I called several times to get sent to someone's voicemail. The receptionist/salesman Rodney was rude when I told him, I did not want to be sent to someone's else voicemail. The sales manager Dewayne was rude with his explanation and did not care about my concern. He blamed DMV, well not my problem. I paid Infiniti of Suitland not DMV. So Infiniti of Suitland should do what ever they need to do to get my title. Now, I have my bank wanting to the title and threatening to cancel my loan. I have purchase 25 plus cars in my life and I have never been treated so poorly.

Infiniti of Suitland is a horrible dealership. The finance department did not payoff my trade for several weeks. My bank was threatening me for the payoff. I had to make another payment on my trade in because Inifiniti of Suitland had not properly or timely taken care of this responsibility. I had to call everyday for weeks until the car was paid off. I was either sent to someone's voicemail or lied to with a promise of someone returning my call. Now almost 2 in a half months later my bank or I have not received my title. Again, I called several times to get sent to someone's voicemail. The receptionist/salesman Rodney was rude when I told him, I did not want to be sent to someone's else voicemail. The sales manager Dewayne was rude with his explanation and did not care about my concern. He blamed DMV, well not my problem. I paid Infiniti of Suitland not DMV. So Infiniti of Suitland should do what ever they need to do to get my title. Now, I have my bank wanting to the title and threatening to cancel my loan. I have purchase 25 plus cars in my life and I have never been treated so poorly.

I have had issues with Infiniti consumer affairs and Infiniti of Suitland. I have 2022 QX60. Since I have bought my car I have been having issue with the touch screen in the car where it has gotten stuck, the Bluetooth in the car has gotten stuck, my screen has also blacked out on me twice while driving it. I took it to the dealer twice and had it taken again on 12/18/2023 for a certified mechanic to examine after speaking to Infiniti Consumer affairs a few times, speaking to two case managers and speaking to a regional manager about my issues. After speaking to the each one the certified technician and the techs at Infiniti of Suitland told me they can not duplicate the problem and there is nothing that they can do about my car and made it seem like I was crazy and there is nothing wrong with my car. One of the techs sat in the car with me while the car disconnected from my phone. I'm so frustrated and disheartened by this entire process. Between my husband and I we have bought 10 cars from Infiniti, 9 from Suitland. I have three videos proving issues with my car. I'm hurt by this experience and refuse to buy another Infiniti ever again. I will say Charente, Anthony and Kevin have great customer service, they always tried to help.

Attempted bait and switch by denying use of their coupon that benefited customer for one that would have been more costly; that didn't pass the common sense test by a rude condensing check-in clerk. But the service by Technician was four stars!

My overall experience was a pleasant one. Margie, Ahmod, and Anthony. Were very professional and helpful. Infiniti of Suitland is a very clean nice and comfortable dealership. A dealership, I would recommend.

Finance department are scammers! That lady sold us a package and she lied about how the package works!

Aleksie was extremely helpful with the sales process. Great atmosphere and friendly staff to interact with. Aleksie also offered to deliver to car and it arrived before I arrived home.