Reviews
Worst service ever
Bad experience with service department a total waste of time. schedule 9:00 am today for MD inspection 2:00 pm and my car is not ready, not even close 5 hours Not good service
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the miscommunication. By law, the MD state inspection is a "first come first serve" and no appointments/reservations service. Typical inspections are in and out under 2 hours, but we failed to let you know what position you were in line for the inspection.
I was very satisfied with the customer service and...
I was very satisfied with the customer service and service that I received on my vehicle. I will and would recommend the dealership for future services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shopping for a New Infinity
Yesterday we worked with the salesman Ray. He is absolutely amazing. He worked very hard to get me the best deal. He was kind and patient even after I wanted to change the color of the vehicle at the last minute. My experience with Ray and Don in finance really exceeded my expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ray rocks! thanks for the kind words and glad the experience was top notch!
Second service visit since my purchase
As indicated in the first survey; I hope the service remains 5 stars. Please utilize these surveys to show recognition and applaud your staff! Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maintenance Service
Mr. Kevin has been e respectful and professional guy since 2018 have been a customer. He does excellent job. I have no regret dealing with him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are glad you enjoyed! Thanks!
Used four runner
We worked with Kelly and Ed. They were very responsive, extremely nice and helpful, and were great to work with. they worked with us to get us where we needed to be and were very a accommodating to us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great! Enjoy your vehicle! Thanks for the stars!
Dealership was very clean. My service advisor Mr. Sean...
Dealership was very clean. My service advisor Mr. Sean Wood was very pleseant and professional explained everything about the service that was being conducted on my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My first service for my QX60.
The service was great. Everyone was practicing social distancing and the wait was not bad at all. Very pleased with my purchase and my first scheduled service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome! glad to hear as we all adjust!
Cadillac XTS
Friendly staff, easy buying and great customer service. I would recommend family and friends to this dealership. Tameka stayed in touch with me before the buying process.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for sharing! appreciate the feedback
Awesome Service Center Experience
Very professional and punctual staff in the Service Center at Infiniti of Suitland. Bryan C. was my awesome, service advisor and he was professional and provided efficient and expedited service. I received an oil change and tire rotation, the wait was adequate, waiting room was clean and the cashiers were very nice and went above and beyond to ensure everyone in the waiting room was comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your feedback with us! We strive to provide an exceptional customer experience and we're happy to hear that your visit with us was pleasant. Thank you for choosing INFINITI of Suitland!