Reviews
My review
I Received an excellent and fast service for my Infiniti Q50S. The service advisor handle my situation with great professionalism and efficiency. I would definitely go to the dealership again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Love to hear fast! Thanks for sharing this!
Buying a new Infiniti qx60
Excellent customer service, best price in the town, exceptionally clean place, professional sales people, deliver quality service, highly recommended , very satisfied with car buying experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and congrats on your new purchase! Welcome to the Passport family!
Tire replaced. Hit a pothole.
Excellent customer service from Sabrina Tolley. She constantly keeps you informed on what is going on with your vehicle, which doesn’t have you focusing on the wait time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review, and thank you for choosing Passport Infiniti of Suitland!
Although I didn't purchase a vechicle the night I arrived...
Although I didn't purchase a vechicle the night I arrived Jessica was very pleasant to work with,very responsive in communication,the gentleman that gave me my test drive and staff all stand up gentleman,I would highly recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Customer
We had a great experience with this car dealership. We looked at several cars and wasn't pressured to buy. The sales man was very professional and knowledgeable about the car we purchased. The manager was also professional and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy to hear you were provided with the same exceptional customer service we are known for! Thank you for sharing your experience and for your loyalty.
Ernest G
Infinti of Suitland has great Customer Service I have never received such professional at any dealership Thank You Suitland Infinti I couldn’t ask for anything more
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience, Ernest! We strive to provide excellent customer service and are happy to hear we are living up to our Passport standards for hospitality. Thank you for choosing Passport Infiniti!
InfinityFX35 Service
I had a great experience having my car service. Looking forward to returning. I appreciated the text messages given me a bright down low of all repairs needed along with their cost. Also appreciate it Sean Bean they are to break down the
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for sharing your experience. We are happy to hear of the outstanding customer service you received and look forward to seeing you again. Thank you for choosing Passport!
I had a nail in my tire.
I was met by Sabrina in the service area as I exited my vehicle. She greeted with a smile. It amazing how Sabrina Tolley rememberers the customers she has assisted previously. I automatically began receiving text messages while in the waiting area on the status of what was going on with my vehicle. This is such a good tool to use text messages due to COVID. Very pleased with Sabrina and the staff at Infiniti of Suitland.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Happy to hear you were provided with the same exceptional customer service we are known for! Thank you for sharing your experience and for your loyalty.
Service Department
Thomas at passport Infiniti of suitland was so nice. Had my car serviced there on yesterday and Thomas had me in and out. Thanks Thomas! Please ask for Thomas in the service Department. He will take good care of you and your vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Happy to be of assistance, Tasha. Thank you for entrusting us with the servicing of your vehicle. We appreciate your support and look forward to seeing you again soon!
Excellence still exist
I took my 2018 QX60 vehicle in to be service and walked out with a brand new 2020 QX60.. the transition was so sweet it was unbelievable.. Thanks to Passport of Suitland Team from the Service Department to the General Manager... Financial person Ms Stone... Sales Representative ...Delivery Personnel for the professionalism displayed and a job well done
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for sharing your positivity! We are happy to hear we provided you with an unsurpassed customer experience, and cannot wait to see you again. Congrats on your new purchase and welcome to the Passport family!