LaFontaine Chrysler Dodge Jeep Ram and Fiat of Lansing

I had been in contact with a salesman at the dealership drove an hour to go check out a grand Cherokee because my lease was coming to an end. I had told the Saleman multiple times what price point and lease terms I was wanting, and after taking me out to the top of the line grand Cherokee they had on their lot he tries talking me into paying almost double what I told him before I even wasted my time going in to the dealership. Then this “salesman” proceeds to tell me “ well your going from a Denali to a grand Cherokee there’s not comparison I even told my mom who has a BMW that this Jeep is better. I’ve never been talked to Like I was stupid such as this young kid did and also to insult my current vehicle in which I a single mother work hard for if this is their way of teaching sales I am not sure how they sell any vehicles.

I had a very poor experience with the service department. When I dropped off my truck I was told they’d be checking the truck for a part they believed was under warranty. I mentioned the roof had a leak and the gas tank was not letting me fill up gas continuously. In the process of dropping off the car, the service agent Cory gave me a run down of what they would be checking for and told me himself what he even believed the problems to be. At No moment did anyone inform me of diagnostic fee they would be charging to check my leased vehicle. He also told me that if the part was not under warranty he would let me know. I received a call after the truck had been checked where I was informed that the truck was not under warranty and fees to fix the truck would be over $2000. I declined the offer for the parts to be fixed because they are not necessary for the truck to run and I have to turn in the leased truck in a few months. He then notifies me that I owe $415 for diagnostic fees. I came in to pick up the truck and the service Rep Cory Brokaw went speak to the manager Drew Tompkins to explain the misunderstanding how I had not been informed of the charges for the services they scheduled. The manager did not have the decency to come speak to me in person. Instead he told Cory there was nothing he could do to lower the charges. The service department is profiting off getting clients to bring in their cars, charge them a diagnostic fee without them knowing, and then not even fixing the cars. I will not be visiting this dealership again nor do I recommend anyone to take their car there .

I had a very poor experience with the service department. When I dropped off my truck I was told they’d be checking the truck for a part they believed was under warranty. I mentioned the roof had a leak and the gas tank was not letting me fill up gas continuously. In the process of dropping off the car, the service agent Cory gave me a run down of what they would be checking for and told me himself what he even believed the problems to be. At No moment did anyone inform me of diagnostic fee they would be charging to check my leased vehicle. He also told me that if the part was not under warranty he would let me know. I received a call after the truck had been checked where I was informed that the truck was not under warranty and fees to fix the truck would be over $2000. I declined the offer for the parts to be fixed because they are not necessary for the truck to run and I have to turn in the leased truck in a few months. He then notifies me that I owe $415 for diagnostic fees. I came in to pick up the truck and the service Rep Cory Brokaw went speak to the manager Drew Tompkins to explain the misunderstanding how I had not been informed of the charges for the services they scheduled. The manager did not have the decency to come speak to me in person. Instead he told Cory there was nothing he could do to lower the charges. The service department is profiting off getting clients to bring in their cars, charge them a diagnostic fee without them knowing, and then not even fixing the cars. I will not be visiting this dealership again nor do I recommend anyone to take their car there .

I purchased a 2019 ram on 09/18/21 , when they wrote up my paperwork for the truck they put in the wrong vin number on all vital paperwork, I purchased gap Insurance life Insurance, and a 100000 mile service contract .It has been over three months and you refuse to correct

Don't buy online from LaFontaine. Purchased a car online and had delivered out of state. Had several discussions with salesperson about any damage, imperfections, issues with the car and was told, nothing, in great shape. Delivered with smoke damaged interior...cig ash under the seat, vape supplies in the center console, and burn damage on the passenger seat leather. The salesperson was shocked and acted like they would take care of it. After weeks and weeks, he said I would have to talk with his manager, he couldn't help me. After emails and voicemails, Larry never responded...nor did Drew.

The service dept. is the absolute worst I have ever dealt with. We have been waiting on parts for months. My husband has called at least a dozen times and always gets the same answer: "The person who handles that isn't in right now. I'll leave a message". Not once have they ever called back. I understand that some parts are on backorder at present. What I do not understand is why they cannot be bothered to let a customer to know the status of the parts. Is there only one person in the service department that is qualified to look up parts? Terribly mismanaged operation.

Great dealership excellent people !!! Moustapha Lo is a very professional and honest salesman! Thank you for being Awesome! I absolutely love my new Challenger scat pack!

Above and beyond is always the way I feel when I leave here. 35+ fleet vehicles managed in a first class way! Thank you for treating my employees and vehicles in a great way!

It really puts a sour taste in a mothers mouth, when your son buys his first truck and is taken advantage of. Not even a year ago my son bought a 2012 Chevy Colorado 4x4 V8 lifted truck from this location. He was so excited to be able to afford a truck and so proud of himself for doing this all on his own. He found a beautiful and rare truck. He bought the extended warranty to protect his investment. This means your company sold my son a warranty that covers NOTHING. The warranty is void if the truck is lifted. The warranty is void if an after market radio is installed. Which your company installed before he picked up the truck. Also. After market radios need an adapter installed with them, or the radio will fry your computer system. Why do your auto mechanics not know this??? Guess what happened. A few weeks after he bought the truck the radio fired the computer system. WARRANTY COVERED NOTHING, because its void if an after market radio is installed. YOUR SALES PEOPLE DONT KNOW THIS???? While our auto mechanic is fixing the truck. He discovers several modules that are wet, in places where no water can get to. Our mechanic says that the truck you sold my son is a flood truck. Thousands o dollars later. My son is still dealing with the issues on this truck. It's in the shop more than the driveway. And yes he did go back to your location to ask for help. He was told sorry we can't help you. But your location offered to give him a good deal on his next vehicle he buys from you. ARE YOU KIDDING. WHY WOULD ANYONE OF US GO BACK TO YOU. And yes the TRUCK IS CURRENTALLY IN THE SHOP. I am one really disappointed and pissed off Mom. Every website I can post this review on I AM..

Service mechanics lie about your vehicle. Customers BEWARE!!! Get work done elsewhere or get second opinion. DO NOT TRUST what they tell you. Was told I needed brakes front and back for well over 1,000 dollars, took to trusted source, pads at well over 50% life left. DO NOT TRUST THEM.