Reviews
My first dodge ever
Andrea made the experience of buying a vehicle much less painful. She is fast and accurate. I highly recommend seeking her out if you are looking for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad Buying Experience
I was trying to buy a SUV out of state from this dealership. We came to an agreement on the price, but when the dealership submitted an offer it was at the wrong price. Then the dealership would not agree to the price they offered me. I spoke with the salesmen and the manager. The Manager said he would call me right back. It has been over a week since and they have not called me back. I would not recommend buying a car from this dealership.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Customer
After we picked out what SUV we wanted, test drove it, and decided to purchase it the sales lady got the SUV in the shop right away to be detailed one more time so it would be ready to take home that same day. Also after we signed all the paperwork she even went out of her way to show us how to sync our phones to the SUV. It was a Excellent experience
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very poor customer service. Sales people don't tell the tru
I worked with Dorian Gordon. Started out very nice. Couldn't do enough for me. Then I said I wanted to look at other vehicles instead of the piece of crap they were trying to sell me. He became rude, and not nice. Then they said they would have vehicles for me to test drive this morning. THEY HAD NOTHING! Total waste of my time. I have found this to be true of both Lafontaine dealerships in the Lansing area. Don't trust them and will never buy from them.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
2019 Dodge Ram
Extremely helpful, My salesman was amazing I would definitely recommend LaFontaine to all of my friends I had a great experience with them they went above and beyond in all aspects of the sale!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ram Owner
salesman Ron Vansickler went above and beyond, I am very happy with my purchase. I will send all of my friends and family. I will be back in the future to get my next one
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad xxx service
My car was in a small accident about two weeks ago and i took my car to Lafontaine because that is where I purchased the vehicle. Both of my headlights where working when i dropped my car off fro them to fix it. Once I picked my car up I didn't notice until the next night that neither of my headlights work. So I wrote them and email and said I will bring it back in that Monday. Long story short they tried to tell me that both my headlights blew out when I had just purchased one new headlight about a month prior my car getting side swiped. They just didn't want to fix it because they know they did something to blow my headlight out. Its very rare that both your headlight blow out at the same time. So from here on out I WILL NEVER TAKE MY CAR TO LAFONTAINE on Pennsylvania.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Looking for best deal
Nice and got back to me with hours. Very friendly on phone. Really thinking of buying my car there.cars look nice and clean ����������������������������GREAT DEALS
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
New van owner
Liam was amazing , very knowledgeable and friendly he got me into the van I wanted! He worked diligently to get me the best deal,interest rate, warranty coverage everything . Couldn't be more satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
New car nice, but put old tires on it
New car nice, but put old tires on it. Purchased a car with 30 miles on it, tires needed to be replaced at 16,000 miles. When I talked to the dealership about it they asked the standard questions, like had been an accident, do I drive on country roads, etc. I only drive to and from work and occasionally out of town, I am meticulous about my cars, as we also have a BMW and an Acura in the family. The service manager then proceeded to tell me I really didn’t get the tires rotated or balanced and offered me no deal on new tires. I won’t be returning.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair