Ed Hicks INFINITI

Excellent service with knowledgeable service advisor. Fast service with great customer experience. Will recommend to all Infiniti customers!

Wasn’t expecting to buy a car but there was a QX60 that checked all the boxes. Rick Garza was great and we make a deal. Nice place to buy a car.

I got my car 5 months ago but since then having to take it back 5 times but still having issues, is making me very disappointed. The only positive side is Mitch is service has been very patient and really does try but the issues with this SUV are still there and I don’t know how to get things done properly. I really am at the finally straw with this car and losing faith in the technicians working on the vehicle. It wasn’t 10 mins after driving away after getting my car back from being in the service department for 5 days the noise (popping) was still there, driving to work this morning and reversing I could still hear the humming noise and popping while I turn. Thankfully for my extended warranty but unsure of what was fixed if my concerns for the vehicle are still present.

Provided excellent service on my 2015 Q50. I was out of town and Art was able to work on vehicle immediately to continue on with vacation and travel back to Houston

Top notch customer service and communication with the customer is outstanding. Would definitely do business with Ed Hicks Infiniti.

Customer service is amazing and I enjoy my time with experience every time go into the service department

I have had two QX60's and will probably get a new one soon. Love the service.

I have to say, the staff here are amazing. They were so welcoming when I took my vehicle in for an oil change. I was also impressed How my advisor Mitch got me in and out and took care of all the needs of my vehicle. Plus, The GM came out to say hello which I thought was so cool. I’ve been to other dealerships and I would say his the only one that took the time to come out and talk to the customers. So Things like this will keep customers coming back again and again. So Bravo for hiring the best of the best when it comes to customer service!!

Art will the service department is great! He is very friendly and attentive to detail for what a customer needs. Anytime, have a question, I contact him. Also, he answers my questions it in a timely manner. One Saturday, I contacted him and he wasn’t working that day but he responded and told me to go in the coming Monday. I did; and he got the issue taken care of for me. The rest of the staff is very accommodating as well. I feel comfortable taking my car to Ed Hick’s Infinity because I know that I will be getting good service. Thank you!

Visited this dealership almost for a year and me and my brother decided to buy two new QX60 here! Rick and Ed are so nice and helpful!! Excellent experience in this dealership!!