Reviews
Escape 2023
Leasing my car went smoothly, he change over from my old car to my new one went well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Wendy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Purchase
I found a vehicle I wanted, I bought from here before so I knew I would I would feel comfortable going back. I dealt with Matt both times and he got me on the road for sure!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jennifer, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
If I could give zero stars I would.
If I could give zero stars I would. My vehicle sat at the dealership for 7 weeks for repairs. When I was notified that my vehicle was ready to be picked up, my vehicle still wouldn’t start. The service manager Anthony got a jump pack to start my vehicle and said it didn’t start bc it sat for a week. I said, my vehicle has been ready for a week and I was just notified that it was ready??? That’s problem 1. Problem 2 is that my vehicle didn’t start which is what I brought it here for 7 weeks ago. Customer service from the service magager Anthony is a zero. Customer service from the general manager is a zero Repair is a zero bc the issue still exist. I’m out $1500 for the repairs and the vehicle is still having the original Issue of not starting
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service!!
I would like to send a huge shut out and thank you to service advisor Tammy for taking care of the issue with my used car. Even though I was upset over the lack of communication as to when the part would come in, she treated me with the utmost respect. She got me in and out in a matter of a couple of hours and kept me updated on the progress of the repair. Tammy is a true asset to the Davidson Ford dealership. Thank you again Tammy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Bernadette, thank you for taking the time out of your day to tell us about your experience. At Davidson Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Poor attention to detail
They had the used car I was interested in, but their attention to detail is poor. They did not have the code for the keypad on the driver's door and have not yet sent me the second key fob. They overcharged me for vehicle registration and have agreed to refund me the approximately $100 of the overcharge, but 2 weeks later I have yet to see it. Maybe it will be in today's mail. In order to get the code for the keypad I have to bring the truck in for a service appointment, but the earliest they could get me in is the middle of March. Their service department must be really backed up.
- Customer service 2.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Philip. Congratulations on your new vehicle! We appreciate you bringing these issues to light and making us aware of your expectations. We have spoken to our sales team and Matt Rupp has mentioned he's reached out and that we will be getting you a second key, getting you the door keypad code and a check has been mailed out to you. We do apologize for the over charge. This can happen on an initial quote, but we will always make it right for the customer. Please let us know if we can address any additional concerns you have. Feel free to reach out to Matt or our customer service manager, Alekzandra at 315-836-4344.
Great Experience
Third vehicle we purchased from this dealer..they care about their customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jeanne, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Ford Maverick
Everyone was friendly and helpful. Was not pressured and got just the vehicle I wanted. The truck is awesome
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ronald, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Experience
Matt Rupp was my sales agent. He was great! I?m very happy with my new Bronco!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Connor, thank you for your kind review; we are happy to pass along your comments to Matt here at Davidson Ford! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you for your business and we look forward to your next visit! Safe travels!
Smooth sale
Great people to deal with had a great buying experience with Davidson ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jack, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Review
Very happy with my purchase. Staff was helpful and attentive. Vehicle was on order but arrived very quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Matthew, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!