Reviews
Car overheating
I have had my 1999 Mustang in the shop 4 times in the past 3 months for the car overheating. I’m very unhappy with the service - they never fixed the problem - they even recommend extra service repairs. $1700.00 and now it’s the head gasket - they want $3500 plus tax - I feel as though I am being ripped off - very dissatisfied -
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Pat, We are sorry to hear that you weren't happy with your experience in our service department. Customer Satisfaction is very important to us and our Customer Experience Manager, Katherine, would love to speak with you. Please feel free to reach out to her at Katherinemurray@davidsonautonet.com
Customer Service
I went in for a noise on my front drivers side front wheel suspecting a bearing. They said it was a bearing. They said it was the passenger side. When I picked up the truck the noise was still there. They replaced the wrong bearing and wouldn't admit their mistake. Very bad customer service and my truck still has a bad bearing.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, We are sorry to hear that you were not happy with your experience in our service department. Customer satisfaction is extremely important to us and our Customer Experience Manager, Katherine, would love to discuss your concerns with you. Please feel free to reach out to her at katherinemurray@davidsonautonet.com
Great service
Such great service. All so knowledgeable and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Maryann, Thanks for the feedback! Customer satisfaction is extremely important to us and we are glad to hear you enjoyed your experience!
Liscum
The service I received was excellent. They kept me aware of the service being done to my vehicle and the service was completed timely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Karen, Thanks for the feedback! We are glad to hear that you were happy with your experience in our service department and look forward to assisting you with your future service needs!
Great experience
The switch to my windshield wipers went bad, they would not turn off. I called for an appointment, the nice lady at the other end of the phone said ?Bring it in, we?ll make sure it gets looked at first thing.? I dropped it off that evening, and they called me the next morning by 11:00 and said it was done. All warranty work, I just had to sign. Very happy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, We are happy to hear that you enjoyed your service experience at our store. Glad to hear your wipers are fixed. Thanks so much for the business!
First visit to Davidson Ford
Vehicle was taken in quickly, Christine asked if I had any concerns, and then explained what would be done on the vehicle, including the cost. When the service was completed, Christine explained what had been found and I paid and was on my way. Dealership has a nice waiting area
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Donna, We are glad to hear that you were happy with your experience with Christine in our service department. Thanks for the business!
Repair
Very efficient. Totally wait time while my vehicle was being repaired was short. I was able to get my vehicle in the same day I phoned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Colleen, We are glad to hear that you were happy with your experience in our service department. Thanks for the business. We look forward to helping you with your future service needs!
Oil Change
Courteous, explain everything and was on time with vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, Thanks for the feed back! We are glad to hear that you enjoyed your experience in our service department and appreciate your business!
Service comments
I strongly feel that Christine cares about her customers and goes out of her way to make sure they are well cared for?. The work was done correctly and for the price quoted. Thank you for a quality experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Thomas, We are glad to hear that you were happy with your experience with Christine in our service department. Thanks for your business!
Excellent Staff, Excellent Service
The folks at Davidson Ford were not only professional and friendly, they did everything they could to make the process as efficient as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Peter, We are glad to hear that you were happy with your experience. Thanks for the feedback and yours business!