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Don Franklin Mitsubishi

(112 reviews)
Visit Don Franklin Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
New (859) 354-4164 (859) 354-4164
Used (859) 354-4168 (859) 354-4168
Service (859) 354-4159 (859) 354-4159

Reviews

(112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They help me out to find me a new car an it was the best experience I had at car lot an go up there in get s car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Great place to go

Quickest I ever bought a car. I went to look at the truck and said that’s what I want. Told him I would be back after a bit and all the paperwork was ready. 15 minutes in and out. Thanks Lincoln

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Customer service at it's best

The process was simple and fast with good hospitality, the vehicle we purchased was clean and in great shape, thanks to Lincoln for helping us out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Doug is fantastic

After 5 dealerships and months of looking Doug was able to get me the one I wanted where I wanted to see it and with no hassle... amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rebekah, thank you for taking the time to share you experience with us, we look forward to helping you, your family and friends down the road!

Not happy for being taken advantage of

Crooks , I'm a widow was unable to get up and down out of my truck . Well a smooth talker came over said trust me I wouldn't steer you wrong so I traded a 2010 ford f15 4 by 4 for a clean Buick century ....... Took it for oil change the free one they give you . Today check engine came on I'm like no way it's oil right checked oil it was black as tar and less that a quart ... Thanks for you care of a fellow christian there's a place in xxxx for thieves

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, we have tried reviewing our records and cannot find any info to contact you, thanks for sharing we hope to be able to speak with you and offer some sort of help soon.

Don Franklin All The Way!!!!!!

I have bought previously from Don Franklin and both experiences were super easy. I called and told them what I wanted and within hours they called and had the perfect vehicle for me!!! Thank you Doug and Chad!! These guys made me feel like Family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

DeGee, thank you for taking the time to tell us about your experience with us! We look forward to helping you, your family and friends down the road!

Terrific service

Stopped by to view a car, got a beautiful outlander with more space than I had hoped for! Team was helpful and patient. Awesome experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jordan, thank you for taking the time to tell us about your experience with us! We look forward to helping you, your family and friends down the road!

Trustworthy

I just bought my second car from Lincoln. I trust him. I wouldn’t want to car shop anywhere else. It’s so quick and easy. Big selection

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much for sharing experience, we look forward to helping you, your family and friends down the road!

This was a great car buying experience!

Showed up on a Saturday, Lincoln had a vehicle ready for me to test drive that were used. I ended up test driving a few that day and decided on the new Mitsubishi Outlander! Lincoln was very patient & honest about everything! I had a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Best car buying experience ever

Lincoln went above and beyond to find the right vehicle for me. He was very patient and never pressured me in any way. It was the best car buying experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We look forward to helping you, your family and friends down the road!