Reviews
Great Experience
Lincoln is absolutely fantastic! Scott and Dan are too! From starting online through test drives and my purchase, the entire process was smooth and easy. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We look forward to helping you, your family and friends down the road!
Highly recommend Lincoln!
Lincoln went above and beyond! I absolutely dread car shopping and he made the entire experience completely seem less. I told him exactly what options I wanted and what I absolutely did not want. He by far surpassed my expectations!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Erica Lemaster, thank you for your kind review; we are happy to pass along your comments to the team here at Don Franklin Mitsubishi!
Stay Away
Left a review one day after purchasing a car. This is my follow up review two weeks later. Would not recommend anyone to buy a used car from this place. They sold me a car that’s been in the shop more than me having it. Getting anything done is like pulling teeth. Wanted a refund was denied. Be careful with this lot, I just went through the stereotypical used car lot nightmare.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Greg P, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described.
Great transaction
Recommending what was best for me, not them Making the transaction very smooth and easy Doug and the team are extremely nice and not pushy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda Rea, thank you for your kind review; we are happy to pass along your comments to the team here at Don Franklin Mitsubishi!
GREAT EXPERIENCE!!
Doug was great! He answered my questions and made the process easy. One of my best car buying experiences! I would recommend Doug at Don Franklin Mitsubishi to anyone who is in the market for a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, thank you for your kind review; we are happy to pass along your comments to the team here at Don Franklin Mitsubishi!
Very satisfied.
It was a seamless experience, non-stressing. Robert was courteous, helpful and knowledgeable. It took a little longer than I wanted, but that was n fault of the Dealership we took our time in deciding and Robert was patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent experience
Everyone was very pleasant. I felt welcomed from the moment I stepped into the building. Lincoln was very helpful in the process. I'm extremely happy with my choice of both vehicle and who I bought it from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Quick and easy
Amazing people to work with. In and out within 30 min of arriving. Already had the car out for me to look at, it was filled up with gas and washed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jessica Ratliff, thank you so much for your positive comments about Don Franklin Mitsubishi!
Excellent
My experience at Don Franklin purchasing a new vehicle was excellent. My sales representative Dan made the purchase and trade-in process easy.. provided excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Great out the gate, follow up not so much...
My first experience was great! Staff was helpful. I actually recommend AND reached out to my salesman to help my friend find a vehicle. No one ever responded, my friend never received a call, text or email. This really turned me away from ever buying there again.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Deb, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.