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Don Franklin Mitsubishi

(112 reviews)
Visit Don Franklin Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
New (859) 354-4164 (859) 354-4164
Used (859) 354-4168 (859) 354-4168
Service (859) 354-4159 (859) 354-4159

Reviews

(112 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great dealership!

Doug was so helpful! He never felt too pushy and gave us the time we wanted to think. We were Very happy with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Trevor, Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Top Notch Dealership

Don Franklin Mitsubishi has been by far the most professional and honest dealership i have ever worked with thus far. I have had no reason to even suspect that i have been treated unfairly or dishonestly. I have purchased 2 vehicles from them and everyone from sales, finance, management, and service has been top notch. Doug and Rob have worked together to take care of me and ensure that the buying process is quick and easy. My second vehicle that i purchased (9/15/22) was basically done over the phone. I called asking for my first salesman (Doug) and was told he was on vacation. Rob took down what i wanted, what i had, communicated with Doug, verified my info from previous purchase, and had me in my new car the next day!!! If you are in the market for a new or used vehicle i would highly recommend the team at Don Franklin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Damon, Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Satisfied shopper

I needed a truck with certain features and long term reliability, and BAM! Just like that, they made it happen. Josh is a very knowledgeable, professional, gentle soul who gets things done. I love my truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Melissa, Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Amazing

Best experience purchasing a car ever! It was so smooth and my sales associate kicked butt and worked hard for me! He had everything smoothed out and ready to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Amazing group of people couldn’t of ask for better

They were great , I was out of state at a doctors appointment with my son and Mr. Robert started in touch with me. He even text me to see if everything with my son was going good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

First Time Buyer!

I was impressed how smooth the process was with Doug. He was knowledgeable and patient about my pickiness and expensive taste. He was able to explain what options I could qualify for the type of credit I have at the moment. Took me a while to understand but I trusted him and I got a 2018 Ford Edge. I'm glad he was able to help me and keep me from getting rejected or getting into a big debt. Thank you Doug!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

Wonderful buying experience

Lincoln went above and beyond to find us the perfect vehicle for our family! We told him what we wanted and he didn't stop until he found it for us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Rebecca, Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Got the truck I wanted at the price I wanted.

Very professional and personal. No haggling, and out the door at my leisure. Quite a pleasant experience. Lincoln was a thoughtful no BS kind of guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bill, Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Buy from Don Franklin Mitsubishi!

I had a good experience buying a used car from Don Franklin. Lincoln(Salesman) did everything to make my buying experience painless. I would highly recommend going to see Lincoln. He is knowledgeable, professional and helpful and personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!

Great place

The car I wanted to test drive was at another location and this dealership promptly retrieved the car. I test drove it and loved it. Buying process was easy and fair. Sales person, Rob, was very nice and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ms Glass, Thanks for sharing your experience with us, we look forward to helping you, your family and friends down the road!