Five Star Subaru of Grapevine

Matthew was my service advisor when I brought my 2022 Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was going to take about eight hours. I didn’t have a way home and he provided me a loaner vehicle. I told him I had several items for work to deliver the next day. He said no big deal, which I was most appreciative. I also mentioned I live 50 miles from the dealership and had to drive to Corsicana the next day. Again, no problem!! I can't say enough about everyone at 5 Star Subaru in Grapevine. From the initial visit with Hayden Knowles to each and every service visit, everyone has been outstanding!! Thank you!!

Service was as I expect. On time, done well and at a good price. Service manager always greets me and service technicians are knowledgeable and professional

Everyone was so nice and hospitable. I’m so glad that buying a car here didn’t feel like when I worked in the business.

Service team was friendly and professional My appointment was timely and comfortable in the showroom waiting area.

Shannon is very transparent and super helpful. She made the new car buying experience easy and quick!

Went in for service outside of my appointed timeframe and the service team welcomed me with respect, accommodated me without fret, and completed the necessary service with speedy efficiency.

Five Star Subaru delivered a five star experience. Azrael and team provided outstanding customer service! As soon as we arrived Bill K greeted us and asked how he could be of service. We informed him we had an appointment with Azrael. He guided us to an available seating area as they were very busy that day, always a good sign, and got us a couple of bottles of water while we waited for Azrael. My wife and I spent three hours here not because the process was a hassle, but because Azrael walked us through all the features (inside and out) of our certified used Legacy and allowed us a long test drive. Azrael and team made us feel comfortable and well informed throughout the process. We even stayed after the purchase to look at a couple of new Subarus my wife was interested in checking out. Azrael took his time with us and did not rush off to the next customer. My wife and I highly recommend Azrael and team to anyone in need of a vehicle, especially if they are considering a Subaru. Azrael’s passion for the job and Subaru was on full display and much appreciated! We look forward to doing business again with Azrael and team; thank you and keep up the great work!

We go out of our way to go to Grapevine Subaru because we have always experienced wonderful service, from the time we purchased our new Forester and throughout all the maintenance appointments. We plan to always use this dealer for new purchases and auto service. Highly recommended!

A pleasure to visit this dealership always. They always keep me updated. Really wouldn't take my Subaru anywhere else.

Five star Subaru makes purchasing a vehicle relatively easy. This is the 2nd vehicle we purchased from them because of the friendly service. It seems their motto is “customers come first!”