Reviews
Matt S.
Matt S. Was a very kind and the friendliest sales man I’ve worked with. He wasn’t pushy and listened to what we needed and was able to get us into the right car the same day. Best car buying experience. He was knowledgeable and we had pleasant conversation during the entire process. He was incredibly friendly and helpful . We highly recommend Matt and the entire Next Step Auto team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fast Process
Most car purchases take hours. I was in and out in 25-30 min. Good customer service and were easy to work with. I will keep them in kind for my next car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great job
Got everything ready to go before I drove 2hrs to pick up... Was very nice to be able to sign n go. Thanks Next Step
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Integrity
I spoke to Chris the night before I drove three hours from Michigan to test drive an Audi Q5. When I arrived, another gentleman walked a few minutes before to test drive the same vehicle. Next Step Auto made sure I had the priority on whether or not I wanted to purchase the Q5 in which I did. I am grateful that they stayed true to their word.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I Am So Excited
I'm so happy with the experience I had with Next Step. Matt was really caring. They did not use peer pressure, gang up on me, or trap me indoors. There was no distraction or a sense of urgency. The car of intent was awaiting me when I arrived on the scene for a quick test drive. I am forever fortunate to have earned what doing the right thing counterparts from people as nice as them this day. Hop on over to their place. Then sign and drive your next step in an automobile. I did.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very easy and good to work with
I was in the market for a used Mercedes Benz. Although I live in Grand Rapids MI I found one on-line and worked directly with Matt Sadler to make the purchase. He took a detailed video of this and worked with me to get it purchased and delivered to my home. This was a very easy process and I would recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Found the right car at the right price.
Was looking for a car for my teenager. I had some ideas of what I wanted. Chris the salesman found me a car that exceeded my expectations for my son. I got a good car with low miles that should last hem through college. All the guys in the front and in the service are great!! No pressure during the experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very helpful.
Matt & Chris were very helpful. Answered any questions that we had . We asked to put the car up on the rack they without hesitation . Told us the best route to take to get the car up to a good speed .The 2020 miata didn't have the tire inflation kit with it so they ordered it and are sending it to me, since I live a hour and half a way .We were in and out if there faster than the last new car we bought. It was nice not to spend a half a day at a car lot. They were very informative .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great place to go!
very helpful and fast working! I recommend this place for any person looking for a good deal on price and extremely clean inside and outside.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our 2nd car from Nest Step
Always a pleasure dealing with Matt and Mike! This is the 2nd car we have bought from Next Step. Have not had any issues with the process nor the cars thus far!!! Adam
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase